How SAP Resources Make False Statements About Brightwork Research

Executive Summary

  • SAP produced the following video where both the CEO of SAP and Qualtrics make numerous false statements.
  • We analyze this video for accuracy.

Introduction

SAP resources often do not like our research conclusions. They will often try to defend the SAP marketing statements no matter how false. In this article, we cover how one SAP resource named Paul Hardy entirely misstated what Brightwork’s statements have been.

Paul Hardy’s Quotation from the SAP blog

Paul Hardy on Not Everything on the Internet Being True

If the articles that Shaun writes were true then everyone who works with SAP should be very worried. However, not everything on the internet is true, as we know. – Paul Hardy

This beginning statement is meaningless. Furthermore, it is true as Paul says, that not everything written on the Internet is true, but first, Paul Hardy wrote this on the Internet. This is a way of critiquing the research without providing evidence. Not only is not everything published on the Internet not true, but many spoken things also are not true, as are items written on paper. Its good that we have that established.

Paul Hardy on Brightwork Reading Like a Conspiracy Theory

As it is, the articles read rather like a conspiracy theory i.e. “I am the only one in the world telling the truth, every single other person on the planet are conspiring together to hide the truth”.

He has been predicting things for many years that keep not happening e.g. SAP ditching HANA, which is rather like the people who keep predicting the end of the world and when it doesn’t happen on the target day, they set a new date.

Some of the accusations are contradictory – for example he both accuses Hasso Plattrner of designing a rubbish database and at the same time claims Hasso did not design it all, but acquired it from a mysterious un-named company.

As per the criticism that my writing is like a conspiracy theory and that I am the “only person telling the truth and every other person on the planet is conspiring together.”

SAP Has and Ecosystem or a Conspiracy?

SAP has an ecosystem, and that system does conspire together. It is called a series of partnerships. And SAP does pay media entities like Forbes and TechTarget to publish SAP friendly articles. We covered SAP’s funding and control over media entities in the article How to Best Understand Control of the SAP on IT Media. We covered the control over vendors and consulting firms by SAP partnership agreements and describe the exact clauses in these partnership agreements in the article How to Best Understand the Pitfalls of Vendor Partnership with SAP. When SAP came up with one of the most asinine marketing campaigns — call Run Simple, every single consulting firm at SAPPHIRE had some variation of “Run Simple” marketing at their booth. Was this a conspiracy, or just the ordinary coordination between SAP and their partner community? Is it a conspiracy to state that SAP is in contact with their consulting firms and that they coordinate sales together? Does this qualify as requiring the wearing of a tinfoil hat, or is it a well-known reality?

The Limits of What Paul Hardy is Willing to Discuss

If Paul Hardy would like to provide evidence that this is not true, he should do so. However, we bet that Paul will not delve into this topic in much depth. He won’t describe how Deloitte and IBM and others lie along with SAP or how SAP consultants function as parrots What is the Difference Between an SAP Consulting Company and a Parrot on HANA? This is because Paul is himself part of this ecosystem. He will present no evidence that any of this is true, and instead uses the term “conspiracy theory” to keep from having to present evidence.

Secondly, look at this article Paul wrote, which can be seen at this link Reason Not to Move to S/4HANA.

Paul had to include humor because Paul fears what would happen if he wrote an entirely honest piece without it to make the “pill go down easier.” On repeated points, Paul comes close to calling out SAP as lying but then declines to do so. This is the person who should be calling out other people who do provide the full story for pointing out that they do provide the full story. Readers won’t find the type of tap dancing around criticism of SAP that Paul Hardy will perform.

Now let us get into the meat of Paul’s claims.

Paul Hardy on Brightwork’s Analysis of HANA Being Contradictory

Some of the accusations are contradictory – for example he both accuses Hasso Plattner of designing a rubbish database and at the same time claims Hasso did not design it all, but acquired it from a mysterious un-named company.

HANA is a rubbish database, but Paul cannot find anywhere where I claimed Hasso Plattner did not set its early design parameters. And he certainly did use not only TREK and P*time, but when I wrote that it was prior to the Teradata lawsuit, and Teradata has since accused them of stealing their IP. I have since come around to thinking they in part did do this. And SAP has also been further backward engineering Oracle as I covered in the article Did SAP Just Reinvent the Wheel with HANA?

However, all of these things are not contradictory. Apparently, Paul in an ABAP-er, which means the idea that multiple inputs go into something should not be lost on Paul. This is a contradiction made up in Paul’s mind, and it is entirely an inaccurate depiction of my research conclusion. If Paul did not spend a sufficient amount of time reading my material, I can see how Paul might make this error — but his later accusations are more inaccurate.

As for Paul’s claim that I stated a HANA database runs just the same speed or slower than a traditional disk-based one — we can guarantee that Paul can’t find anywhere that I wrote this.

The performance issue has to do with the column design of HANA being lower in performance for things like TP and batch jobs like MRP — which is covered in this article why HANA is a Mismatch for S/4HANA and ERP.

Paul Hardy on Brightwork Stating that Code Pushdown or Stored Procedures Don’t Speed Performance

In addition some of the “facts” can be checked against reality e.g. the claim that an in-memory HANA database runs just the same speed or slower than a traditional disk based one. There are many organisations out there that have moved to a HANA database and they have all seen improvements, albeit not the over-stated claims made by SAP marketing, but improvements nonetheless. In regard to pushing code down to the database, once again, it is possible to verify this by doing an experiment where you write two versions of a query, one with code pushdown, and one without, and see which runs faster. Then it becomes a straight yes/no rather than a matter of guesswork and speculation.

The statements that some companies have seen improvements by moving to HANA entirely leaves out the effect of the larger hardware. Again, as a person who is technical, it should not be lost on Paul that if the hardware is far larger, the same two things are not being compared. I covered this in the article How Much of Performance is HANA? And Paul understates how much the performance has lagged the over the top marketing.

Furthermore, some companies have installed HANA and seen either no improvement or a performance decline — if the application is not 100% analytics. And in every single case, the price of the instance (from pre to post HANA) increases.

On the topic pushing code down to the database running faster, and the idea that I oppose this conclusion — again, I never said this and would never say this. It is well known that stored procedures increase performance. But this has negatives, which includes both vendor lock-in and technical debt. Paul is asserting that I don’t know something I do know and what I am saying things I never said.

On Brightwork Being Inaccurate in SAP Predictions

As for your assertion that I have been predicting things for years that keep not happening, I never stated that SAP would ditch HANA. I stated that SAP’s will reduce their emphasis on HANA as I covered in the article HANA’s Time in the Sun Has Finally Come to an End, and that SAP will have to reverse course for S/4HANA on HANA as I covered in the article Why SAP Will Have to Backtrack on S/4HANA on HANA.

That says nothing about “ditching” HANA.

SAP has reduced their emphasis on SAP, first it switched to Leonardo, and now the emphasis is Experience Management. They have not yet reversed course on S/4HANA locked to HANA. However, overall, my predictions on HANA have been quite accurate. More accurate than Gartner, Deloitte, Forrester, etc. I include John Appleby’s accuracy on HANA by comparison in the article How John Appleby Was So Wrong About His HANA Predictions.

Paul Hardy seems to like making up his own reality. We tried to project what Paul probably thinks our workplace looks like, and we came up with this.

Paul thinks we work out of a giant mushroom. This estimate is about as accurate as anything else Paul has said about Brightwork Research & Analysis or my work.

Conclusion

From Paul Hardy’s descriptions, I don’t recognize my research. And it seems like Paul lacks familiarity with the material produced by Brightwork. Paul has created his own alternate universe where he states things that Brightwork never published — apparently so these imaginary items can be more effectively critiqued.

Paul Hardy’s statements are so inaccurate that he is either lying or has problems with reading comprehension.

Paul Hardy receives a 0 out of 10 for accuracy in his comments about Brightwork’s positions and conclusions.

Financial Disclosure

Financial Bias Disclosure

Neither this article nor any other article on the Brightwork website is paid for by a software vendor, including Oracle, SAP or their competitors. As part of our commitment to publishing independent, unbiased research; no paid media placements, commissions or incentives of any nature are allowed.

Search Our Other SAP Content

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  • Interested in Our SAP Research?

    The software space is controlled by vendors, consulting firms and IT analysts who often provide self-serving and incorrect advice at the top rates.

    • We have a better track record of being correct than any of the well-known brands.
    • If this type of accuracy interests you, contact us and we will be in touch.

References

Who Will Tell the Truth on SAP Support?

Executive Summary

  • So few entities that offer SAP support tell the truth about SAP problems.
  • Important factors to know about SAP consulting partners and how they keep secrets about SAP support.

Introduction

Companies that offer SAP support frequently leave out one of the most important features of providing effective support. That feature is whether the entity can tell customers the truth about SAP and SAP problems.

In this article, we will explain why this is a critical feature of obtaining quality SAP support.

Why So Few Entities that Offer SAP Support Can Tell the Truth about SAP

There are two primary companies or types of businesses that provide SAP support. The first is SAP, and the second is an SAP consulting partner.

Can You Expect SAP Come to Clean?

When interacting with SAP support on tickets, as we have many times, it is clear that SAP support has been trained never to admit a shortcoming on the part of SAP software. This is true even for items that been known as long-time SAP problems. When intractable problems are the subject of a support exchange, the exercise often becomes necessary. In these cases, the SAP support resource typically will attempt to put the fault back on the customer.

How About the SAP Consulting Partner

As we cover in our introductory article on SAP support, SAP consulting partners don’t so much provide support as they serve as an intermediary between the customer and the actual support provided by SAP. In our experience, the SAP consulting partner tends to be a bit more realistic about an issue or SAP problem that SAP cannot resolve, but at the end of the day, SAP consulting partners are reticent to tell the customer the truth about an SAP shortcoming, as they are concerned about maintaining that relationship with SAP. Therefore, the SAP partner will toe the SAP line whether it is true or not.

Who Will Tell the Complete Truth About SAP?

First of all, for any company to tell the complete truth about SAP, they must be independent of SAP. This means that no company that is an SAP partner would qualify.

SAP can and does threaten its partners that do not do what SAP wants with having their partnership revoked. Therefore, any statement made by an SAP partner should be seen as being approved by SAP. 

Keeping Secrets on SAP Support

The only support companies that will tell their customers the truth about SAP are companies that provide third-party support and that do not have any partnerships with SAP.

None of the well known 3rd party SAP support providers publish their issue or SAP problem database for others to read.

Instead, this information is kept it private.

Brightwork’s History of SAP Problem Publication

We have a 10-year history of not only telling the truth on SAP but publishing detailed explanations as to the issues or SAP problems we have faced getting SAP systems to work.

Examples Include

The Problems with the SNP Optimizer and Flow Control

Replacing the Optimizer in SNP and PP/DS 

Getting Best Fit to Work in SAP DP

Because we have been one of the only entities willing to do this, we have the advantage in both documenting SAP problems and in supporting SAP issues.

Conclusion

If you currently get your support from SAP or any other entity that refuses to tell you the truth about SAP, then you missing out.

  1. Do you want to interact with an entity on SAP support that has a history and will tell you completed truth on SAP?
  2. Do you want your SAP support information from a serious research entity that approaches the question of SAP support from multiple dimensions.

Financial Disclosure

Financial Bias Disclosure

Neither this article nor any other article on the Brightwork website is paid for by a software vendor, including Oracle, SAP or their competitors. As part of our commitment to publishing independent, unbiased research; no paid media placements, commissions or incentives of any nature are allowed.

Search Our Other SAP Content

SAP Contact Form

  • Interested in Our SAP Research?

    The software space is controlled by vendors, consulting firms and IT analysts who often provide self-serving and incorrect advice at the top rates.

    • We have a better track record of being correct than any of the well-known brands.
    • If this type of accuracy interests you, contact us and we will be in touch.

References

The Lack of Objective Information on SAP

Executive Summary

  • The amount of objective information around SAP is exceedingly small.
  • We cover the SAP certification for partners.

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Introduction

SAP has some of the tightest control over the information that is published on them of any software vendor. In fact, I would argue that SAP’s censorship of information is higher than any other software vendor in the world. Part of the control is exercised through providing sources of income to those that publish. Other forms of control are through the SAP partnership agreements.

This article will explain a disturbing feature of the SAP partnership system, and its impact on the objectivity of information that is available generally on SAP. That is information both in a published form and communicated orally.

What is SAP Certification?

SAP certification is a process that software vendors go through to declare that their solutions are “certified by SAP.” The software vendor then displays a badge on their website and uses the badge in PowerPoint presentations and so on. An example of one of these certification badges is listed below.

While valued by customers, and in fact, many customers will not buy without it. In fact, SAP puts very little effort into the certification process. The requirements are very watered down, typically only a very small amount of data is transferred between systems, and only a very limited grouping of fields. A SAP certified solution does not mean that the company has a working adapter. Not at all.

However, what the SAP certification does mean is that the vendor will follow SAP’s rules regarding the information it provides. The SAP certification is a bit of a bait and a switch. The software vendor often thinks they are getting access to a new market, but they soon learn this is an incorrect assumption. But they are left with the legacy of no longer being able to control their marketing message.

The SAP Gold Partner

SAP certification is for companies that have a software or hardware product. However, many consulting companies are SAP partners, although they don’t have to go through a certification as they have no “product.” But SAP consulting partners face the same limitations to their marketing and advisory messages regarding SAP as soon as they become SAP partners. SAP has different levels of partners. For instance, a SAP Gold Partner is very high in the hierarchy. Being a SAP Gold Partner supposedly means meeting a higher standard, having more people within the company having passed certification tests, etc.. However, I have worked with SAP Gold Partners that never have to pass any certifications because they are connected through personal relationships at high levels to SAP. Furthermore, in small market countries, there are SAP Gold Partners that are utterly unqualified, but SAP has some other reason for wanting that company to have the designation. In some small market companies there just are not very many choices.

However, I have worked with SAP Gold Partners that never have to pass any certifications because they are connected through personal relationships at high levels to SAP. Furthermore, in small market countries, there are SAP Gold Partners that are utterly unqualified, but SAP has some other reason for wanting that company to have the designation. In some small market companies there just are not very many choices.

The SAP Partner System Serves to Censor Partners

Companies that are partners with SAP lose control over the information that they provide to customers. They must not provide information that contradicts the SAP information. This includes companies that are the largest advisors in the space (your Deloittes, Accenture, etc..) to the smallest.

How do I know all of this?

Many a SAP partner has contacted me and tell me stories of how SAP threatens to take their partnership away if they don’t follow the SAP partner rules. And they explain exactly how the control by SAP works.

Although to be fair, many if not most of the SAP consulting partners don’t seek to provide accurate information to their customers anyway. In this way, they have been very easy to buy off. The large consulting companies make advising decisions based upon their profits and are not concerned with the benefits their customers receive from software.

Limitations on the Available Information on SAP

SAP controls or at least influences information released through non-SAP partners. These are media entities like CIO Magazine, Gartner, Forrester, etc.. SAP is contributors to all of the major IT media outlets. And what SAP receives in return is uncritical thought out articles and coverage. SAP can rely upon these outlets to serve as repeating mechanisms for their marketing materials.

Conclusion

Therefore, companies are boxed out of accessing accurate information on this topic. Brightwork Research and Analysis is one of the few entities which will publish or provide consulting on this topic. Unsurprisingly, we have no partnership with SAP, and unlike someone like Gartner or Forrester, we take no money from SAP.

Financial Disclosure

Financial Bias Disclosure

Neither this article nor any other article on the Brightwork website is paid for by a software vendor, including Oracle, SAP or their competitors. As part of our commitment to publishing independent, unbiased research; no paid media placements, commissions or incentives of any nature are allowed.

Search Our Other SAP Content

SAP Contact Form

  • Interested in Our SAP Research?

    The software space is controlled by vendors, consulting firms and IT analysts who often provide self-serving and incorrect advice at the top rates.

    • We have a better track record of being correct than any of the well-known brands.
    • If this type of accuracy interests you, contact us and we will be in touch.

References