SAP's Accuracy

How Accurate Was SAP on Fiori Being Inevitable and Broadly Used?

Executive Summary

  • For years SAP has said that Fiori and Personas were commercially successful and broadly used products.
  • In this article, we review the accuracy of this claim. 

What SAP Said About Fiori is Commercially Successful, Inevitable and Broadly Used by SAP Customers

This statement may seem to come from IDG in their coverage of SAP, but it was prompted by the information offered by SAP. IDG is another passive media entity that does what it is told by its funders. IDG made the following comment, which we covered in the article Understanding Why Fiori Will Not Survive.

See our references for this article and related articles at this link.

“By including a user experience based on SAP Fiori and SAP Screen Personas within SAP licensed software, SAP is making widely available a personalized, responsive, simple UX for its customers,” said Henry Morris, senior VP, Worldwide Software and Services Research, IDC.

What Actually Happened with Fiori and Personas Along the Stated Dimensions?

First of all, SAP did not make Fiori widely available (Personas is irrelevant to this discussion as it was for all purposes discontinued). SAP could, of course, have done this. It could have offered Fiori for “free” that is to customers already paying 22%+ in support to SAP, but they decided to restrict Fiori to HANA.

How is that making something “widely available?”

Secondly, Fiori is neither broadly used (only a small fraction of SAP users use Fiori), nor is it inevitable. Fiori has had several years to acquire users, and it has not done so. It looks less like an inevitability than another in a long string of SAP’s attempts to modernize their UI (Personas being one that is already finished). None of the previous attempts stuck either, but each was heralded at the time as the future SAP UI.

This was a ‘pants on fire’ lie that was communicated through IDG to trick SAP customers and prospects.

Conclusion and Calculation

SAP receives a 0% accuracy rating on SAP, providing Fiori and Personas along the stated dimensions.

Link to the Parent Article

This is one of many research articles on a specific topic, that support a larger research calculation. For the overview of the research calculation for all of the SAP topics that were part of the study, see the following primary research A Study into SAP’s Accuracy.