Introduction

  • Brightwork Research & Analysis delivers information that can't be found anywhere else.
  • Our research breaks the mold both in what we cover and how it is covered.

What We Do

We produce unique research and focus on getting to the reality of software, ranging from functionality analysis to TCO. We are a real research entity that follows research rules and is not posing as a researching firm, which is what Gartner, Forrester, and IDC, how nearly all of entities that pose as performing research in the software industry function.

A Visual Explanation of What We Do and What Can Offer Clients

If this sounds appealing, contact us, open the chatbox in the lower left-hand corner of this page.

Example Research

One example of this unique research is S/4HANA, where we maintain a database as a research project into S/4HANA implementation. Analysts are paid by major vendors not to cover stories or to massage information to obtain the vendor's outcome.

SAP S/4HANA Research

You can read about in the article The S/4HANA Implementation Sales Intelligence Highlights.
Industry commentators are often confused as to why there are such colossal software implementation failures. Both SAP and Oracle have many $500 million and multi-billion software failures (software & consulting costs combined -- such as with the Lidl disaster as we cover in the article KPS Continues to Keep Promote HANA for Retail for Lidl After Failure).

As we are not controlled by SAP like all IT analysts, we have been able to accumulate the most accurate predictive record on SAP, far exceeding the accuracy of SAP, which you can read at A Study Into the Accuracy of SAP.

Systems Implementation or Digital Transformation?

The idea presented is that implementation (excuse us, "Digital Transformation") "is difficult," without these commentators observing the original claims or how the claims differ from reality.

Using the Term Digital Transformation to Help Market and Turn Off the Brain

Any entity that uses the term digital transformation, which is misappropriated from the technical change in the early part of the last century, should be viewed with skepticism. This automatically associates a virtuous outcome with the project, without bothering with the actual project outcome.

Questions abound with the term digital transformation.

If the digital transformation project failed to go live, then did the digital transformation occur? Is the transformation a function of any output, or does the transformation occur without any concern for the outcome of any necessity to measure the outcome? We cover this topic in the article The Problem with the Term Digital Transformation. 

How About Using References in Papers?

The information providers in the IT space are so corrupt; they don't even bother, including references in their documents.

The Astounding Implications

This means that the major information providers in IT do not meet high school or undergraduate report writing standards. Gartner, for example, never publishes the supporting scores for its Magic Quadrants.

Try doing that yourself and when getting research published. Just try getting a paper published by submitting just a graphic of the outcome without supporting data.

How IT Analysts Get Away With It

Gartner can get away with this and be supported by all Gartner employees and industry because so few people know the research rules. So few people want to question large and powerful institutions for fear of being themselves criticized.

Relying on an Ombudsman to Enforce Research Integrity?

Gartner pushes back on all criticisms of its research by claiming it has a single ombudsman, who is an employee of Gartner naturally. This is a sleight of hand, as the term has been misappropriated from media entities and has no history in guaranteeing research. No ombudsman can cover up for what Gartner does, as we cover in the article How to Understand Gartner's Faux Ombudsman.

Is there any history of ombudsman rectifying bad or corrupt research? No, there is not. 

What Information Quality is Provided by IT Consulting Firms?

IT consulting firms also not use references, promoting the illusion that they internally generate all of the information they publish. But the quality of the information provided by the major IT consulting firms is abysmal -- and is reverse engineered from their quotas. There is no single major (and very few minor) IT consulting companies that can be trusted to..

  • a.) tell clients if the information they provide is developed internally or copied from someplace, and..
  • b.) tell clients anything that would negatively impact some implementation they would like to have the client purchase.

In most cases, consulting companies don't pretend they do research; instead, they put themselves as "advisors," but sometimes they do. As one example, PWC has fake titles for some people like "Research Fellow," even though these roles report up through marketing, and their only function is to sell PWC services as we cover in the following article PWC's Research Fellows are Fake And Pretend to be Academic.

Adding in Fake Research Titles to Fake Research?

Furthermore, one cannot hold the title of "research fellow" if one does not work for a research organization or in academics. This would be like Jiffy Lube giving out this title. Jiffy Lube is not a research entity. And if they did have such a title, the research result emanating from this position would be to bring your car into Jiffy Lube. Which unsurprisingly is the result of PWC's research fellows as well. (to buy services from PWC, not Jiffy Lube.)

The Outcome of Relying on Fake Research Entities That Don't Follow Any Research Rules

One cannot possibly obtain good quality information and outcomes from several profit-maximizing entities that have enormous financial conflicts and that not only fake their titles, use no references, do not declare financial entanglements, and do not follow research rules.