Executive Summary

  • This article is part of our honest vendor series, which is one of the only ratings of vendors rather than applications.
  • The vendor quality is critical to the decision making process as software purchases have a high long term involvement by the software vendor.


Arena Solutions is a SaaS multi-tenant software vendor. They are a visionary company that has a set of highly flexible and practically usable applications. They are focused on the long-term, on keeping their costs low, continually improving the software, and educating their customers and prospects on how to perform BOM management best. They have a good blend of focusing on their core product, while keeping an eye open for related growth areas – but are careful about making investments in new applications until they see the response from their customer base.

Quality of Information Provided

The quality of the information provided by Arena Solutions is excellent. First, its website is filled with educational material on how to perform BOM management correctly. Arena Solutions is also a thought leader in the space. This is something that we have observed, that the best software vendors not only provide excellent quality software but often tend to be the “graduate students” in the domain of the process which the application covers. Arena Solutions is so far advanced over how most companies manage the BOM, that Arena is in the position of having to meter out knowledge on the topic to not overwhelm its clients. Arena Solutions provides accurate information during the sales process.

Consulting and Support

Arena Solutions has experienced consulting and support resources, and Arena renews over 93% of its subscribers every year.

Internal Efficiency

Arena Solutions has a motivated workforce who knows that Arena Solutions is an excellent place to work and is visionary. Arena Solutions development, as well as marketing, are some of the most productive in any software vendor we cover.


Arena Solutions is a highly innovative software vendor. Arena is one of four software vendors that we cover that have achieved a perfect innovation score. Arena is currently broadening out its application offering. Arena’s primary application is called Arena PLM, and they offer a series of tools that improve the use of and integrate with Arena PLM. However, while we don’t specifically have a category for this, Arena is our top-rated vendor in terms of their ability to develop collaborative software. Therefore, they are currently developing applications that move more into the supply chain management space – an area that is in great need of better collaborative solutions.

Vendor Scores

Honest Vendor Ratings

Search for the vendor in this table using the search bar in the upper right of the table. Shortening Key: 
  • VC = Vendor Consulting
  • VS = Vendor Support
  • QIP = Quality of Information Provided
  • IE = Internal Efficiency
  • I = Innovation
  • C = Category
  • ACS = Average Category Score
Average Score for the BI Heavy Software Category6. HeavyCategory Average
Average Score for the BI Light Software Category7.76.756.36.8BI LightCategory Average
Average Score for the CRM Software Category5. Average
Average Score for the PLM Software Category7. Average
Average Score for the Production Planning Software Category7.36.765.25.7Production PlanningCategory Average
Average Score for the Small and Medium ERP Software Category7. and Medium ERPCategory Average
Average Score for the Supply Planning Software Category7. PlanningCategory Average
Average Score Score for the Demand Planning Software Category7. PlanningCategory Average
Average Score for the Big ERP Software Category4. ERPCategory Average
Actuate77865BI HeavyApplication Specific
Arena Solutions91010810PLMApplication Specific
AspenTech43437Production PlanningApplication Specific
Base CRM88997CRMApplication Specific
Birst8888.59BI HeavyApplication Specific
Business Forecast Systems991098Demand PlanningApplication Specific
Delfoi888.548Production PlanningApplication Specific
Demand Works99101010Supply PlanningApplication Specific
ERPNext888.5109Small and Medium ERPApplication Specific
FinancialForce10109109.5FinancialApplication Specific
Hamilton Grant89.589.58PLMApplication Specific
Intacct1010999.5FinancialApplication Specific
Intuit88966.5FinancialApplication Specific
JDA3.53422Demand PlanningApplication Specific
Microsoft45211Small and Medium ERPApplication Specific
MicroStrategy87777BI HeavyApplication Specific
NetSuite65644CRMApplication Specific
OpenERP788.587Small and Medium ERPApplication Specific
Oracle52111ManyApplication Specific
PlanetTogether91081010Supply PlanningApplication Specific
Preactor787.533Production PlanningApplication Specific
ProcessPro1089109Small and Medium ERPApplication Specific
QlikTech87589.5CRMApplication Specific
Salesforce73866CRMApplication Specific
SAS971077Demand PlanningApplication Specific
SugarCRM44553CRMApplication Specific
Tableau101091010BI LightApplication Specific
Teradata98.58.568BI HeavyApplication Specific
ToolsGroup1010999Demand PlanningApplication Specific
SAP53111ManyApplication Specific

Part of the Following Software Categories

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Software Selection Package for PLM