Executive Summary

  • This article is part of our honest vendor series, which is one of the only ratings of vendors rather than applications.
  • The vendor quality is critical to the decision making process as software purchases have a high long term involvement by the software vendor.


Demand Works is a small and highly innovative software vendor. Demand Works is focused on the things that many other forecasting and supply planning applications are not focused on. One of the most important differentiators between Smoothie and other applications is its usability. We quote from the Smoothie User Guide.

“Smoothie is a highly interactive desktop-based application, yet it can be used in multiuser scenarios when implemented in combination with the Smoothie Mambo synchronization server. Information can also be shared with other users by way of exchanging compressed model backup files or spreadsheets. Smoothie is a tactical planning tool, meaning that it will typically not be used for very long horizons. Furthermore, it is not intended for complex causal or econometric forecasting. It’s strengths lie in its univariate time-series forecasting, ease of use, dynamic “Pivot Forecasting”, cost and service-based supply policy simulations, and n-tier supply chain modeling.”

Quality of Information Provided

Demand Works follows a high-quality sales approach – and in fact, they do not have a separate sales team. We have yet to find a statement made by Demand Works that did not turn out being true within the application. Therefore, one does not need to spend a lot of time researching or guessing if Demand Works will work the way it is stated to work.

Consulting and Support

Demand Works has high quality consulting. They offer primarily remote consulting. Therefore, Demand Works projects have low consulting costs. Demand Works Smoothie is an easy application to learn. However, as the size of customers that Demand Works sells to increases, it is likely buyers may want to have full-time consultants on-site which may come independent consultants or from smaller consulting companies. Demand Works’ support is also excellent.

Internal Efficiency

Demand Works is highly internally efficient. It is a small software vendor with very skilled personnel who understand their market very well. They have done more with fewer resources than any software vendor that we cover.


Demand Works is one of the most innovative vendors that we cover. Their application is continually improving, and there are few better at taking in information from customers and turning the input into excellent functionality that has real-world applications. Demand Works can do this because they have essentially no barriers between their customer-facing side and their development. Therefore they can quickly decide the appropriate action to take and take this action without various interest groups pushing for functionality that does not take the software in the most useful direction.

Vendor Scores

Honest Vendor Ratings

Search for the vendor in this table using the search bar in the upper right of the table. Shortening Key: 
  • VC = Vendor Consulting
  • VS = Vendor Support
  • QIP = Quality of Information Provided
  • IE = Internal Efficiency
  • I = Innovation
  • C = Category
  • ACS = Average Category Score
Average Score for the BI Heavy Software Category6. HeavyCategory Average
Average Score for the BI Light Software Category7.76.756.36.8BI LightCategory Average
Average Score for the CRM Software Category5. Average
Average Score for the PLM Software Category7. Average
Average Score for the Production Planning Software Category7.36.765.25.7Production PlanningCategory Average
Average Score for the Small and Medium ERP Software Category7. and Medium ERPCategory Average
Average Score for the Supply Planning Software Category7. PlanningCategory Average
Average Score Score for the Demand Planning Software Category7. PlanningCategory Average
Average Score for the Big ERP Software Category4. ERPCategory Average
Actuate77865BI HeavyApplication Specific
Arena Solutions91010810PLMApplication Specific
AspenTech43437Production PlanningApplication Specific
Base CRM88997CRMApplication Specific
Birst8888.59BI HeavyApplication Specific
Business Forecast Systems991098Demand PlanningApplication Specific
Delfoi888.548Production PlanningApplication Specific
Demand Works99101010Supply PlanningApplication Specific
ERPNext888.5109Small and Medium ERPApplication Specific
FinancialForce10109109.5FinancialApplication Specific
Hamilton Grant89.589.58PLMApplication Specific
Intacct1010999.5FinancialApplication Specific
Intuit88966.5FinancialApplication Specific
JDA3.53422Demand PlanningApplication Specific
Microsoft45211Small and Medium ERPApplication Specific
MicroStrategy87777BI HeavyApplication Specific
NetSuite65644CRMApplication Specific
OpenERP788.587Small and Medium ERPApplication Specific
Oracle52111ManyApplication Specific
PlanetTogether91081010Supply PlanningApplication Specific
Preactor787.533Production PlanningApplication Specific
ProcessPro1089109Small and Medium ERPApplication Specific
QlikTech87589.5CRMApplication Specific
Salesforce73866CRMApplication Specific
SAS971077Demand PlanningApplication Specific
SugarCRM44553CRMApplication Specific
Tableau101091010BI LightApplication Specific
Teradata98.58.568BI HeavyApplication Specific
ToolsGroup1010999Demand PlanningApplication Specific
SAP53111ManyApplication Specific

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Software Selection Package for Demand Planning

Software Selection Package for Supply Planning