Executive Summary

  • This article is part of our honest vendor series, which is one of the only ratings of vendors rather than applications.
  • The vendor quality is critical to the decision making process as software purchases have a high long term involvement by the software vendor.

Introduction

The company Web Notes Technologies produce the application ERPNext; however, as they do not market under this name, we refer to both the company and the application as ERPNext.

ERPNext is one of the few software vendors that we cover that is not based in the US. ERPNext is based in India. The company that makes ERPNext began as a custom development company until they hit upon the idea of offering an ERP system. ERPNext’s objective is to continue to build applications for small businesses. ERPNext is still little known but has won numerous awards as providing a best open-source application.

Quality of Information Provided

The quality of the information provided by ERPNext is of good quality. They certainly do not have the large sales quotas that are a plague at many software vendors. Numerous interactions and observations have to lead us to conclude that ERPNext does not have the usual propaganda apparatus that is so common in software vendors. In truth, currently, it’s debatable if ERPNext even has a single person who focuses on marketing. They do some marketing, but not the type of marketing that is the norm for a software vendor. They get most of their business through the web. They are not outfitted to provide a great deal of false information to their prospects. We also found their user manual to be entirely accurate and quite well written.

Consulting and Support

ERPNext is not implemented by the major consulting companies, significantly speeding the implementation of ERPNext. ERPNext is one of the fastest if not the most rapid implementing ERP systems that are available. Yes, their application is much more straightforward than larger ERP systems, but the difference is not as significant as one would expect.

We have found support to be responsive, and ERPNext knows their application very well.

Internal Efficiency

ERPNext has good management and is still quite small. Therefore its internal efficiency is naturally high.

Innovation

ERPNext has built one of the most efficient ERP systems that we have tested.

ERPNext is one of the top innovators in the ERP space. They have made significant contributions to ERP usability, and we consider them the leader in this area. We predict more innovation from ERPNext in the future.

Vendor Scores

Honest Vendor Ratings

Search for the vendor in this table using the search bar in the upper right of the table. Shortening Key: 
  • VC = Vendor Consulting
  • VS = Vendor Support
  • QIP = Quality of Information Provided
  • IE = Internal Efficiency
  • I = Innovation
  • C = Category
  • ACS = Average Category Score
VendorVCVSQIPIEICACG
Average Score for the BI Heavy Software Category6.45.35.14.54.4BI HeavyCategory Average
Average Score for the BI Light Software Category7.76.756.36.8BI LightCategory Average
Average Score for the CRM Software Category5.24.44.33.43.4CRMCategory Average
Average Score for the PLM Software Category7.37.56.36.26.3PLMCategory Average
Average Score for the Production Planning Software Category7.36.765.25.7Production PlanningCategory Average
Average Score for the Small and Medium ERP Software Category7.36.76.36.75.9Small and Medium ERPCategory Average
Average Score for the Supply Planning Software Category7.56.76.15.55.6Supply PlanningCategory Average
Average Score Score for the Demand Planning Software Category7.76.96.66.16.1Demand PlanningCategory Average
Average Score for the Big ERP Software Category4.73.82.72.22.6Big ERPCategory Average
Actuate77865BI HeavyApplication Specific
Arena Solutions91010810PLMApplication Specific
AspenTech43437Production PlanningApplication Specific
Base CRM88997CRMApplication Specific
Birst8888.59BI HeavyApplication Specific
Business Forecast Systems991098Demand PlanningApplication Specific
Delfoi888.548Production PlanningApplication Specific
Demand Works99101010Supply PlanningApplication Specific
ERPNext888.5109Small and Medium ERPApplication Specific
FinancialForce10109109.5FinancialApplication Specific
Hamilton Grant89.589.58PLMApplication Specific
Intacct1010999.5FinancialApplication Specific
Intuit88966.5FinancialApplication Specific
JDA3.53422Demand PlanningApplication Specific
Microsoft45211Small and Medium ERPApplication Specific
MicroStrategy87777BI HeavyApplication Specific
NetSuite65644CRMApplication Specific
OpenERP788.587Small and Medium ERPApplication Specific
Oracle52111ManyApplication Specific
PlanetTogether91081010Supply PlanningApplication Specific
Preactor787.533Production PlanningApplication Specific
ProcessPro1089109Small and Medium ERPApplication Specific
QlikTech87589.5CRMApplication Specific
Salesforce73866CRMApplication Specific
SAS971077Demand PlanningApplication Specific
SugarCRM44553CRMApplication Specific
Tableau101091010BI LightApplication Specific
Teradata98.58.568BI HeavyApplication Specific
ToolsGroup1010999Demand PlanningApplication Specific
SAP53111ManyApplication Specific

Part of the Following Software Categories

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Software Selection Package for Small to Medium ERP