Executive Summary

  • This article is part of our honest vendor series, which is one of the only ratings of vendors rather than applications.
  • The vendor quality is critical to the decision making process as software purchases have a high long term involvement by the software vendor.


Intacct is following a particular cloud-based approach to financial software. The companies that use cloud-based financial software often would not consider doing back to on-premises financial solutions. This a significant competitive advantage for companies that have this and most companies that purchase financial software do not grasp the benefits of being able to decentralize financial information. Companies that use Intacct report far better financial transparency and far more efficient operations.

Quality of Information Provided

Intacct provides good quality information thought is publications and during the sales process.

Consulting and Support

As a company, Intacct has one of the best reputations of companies that we cover for customer satisfaction and the ability to execute on promises made during the sales process. We rate their consulting and support as excellent.

Internal Efficiency

It is difficult to find previous or current employees who will say anything bad about the company the reviews about Intacct are almost unbelievably good. If only Intacct’s management style and philosophy could be grafted onto other software companies, the enterprise software space would be a much more civilized and sustainable environment. This means that implementation and support should be on the upper end of the spectrum, and in fact, their customer feedback confirms this. Not surprisingly, Intacct has chosen high-quality growth, has developed its product from the ground up, and has not involved itself in mergers or acquisitions.


Currently, only four software vendors rate a perfect 10 in innovation, and Intacct is one of the four.

Vendor Scores

Honest Vendor Ratings

Search for the vendor in this table using the search bar in the upper right of the table. Shortening Key: 
  • VC = Vendor Consulting
  • VS = Vendor Support
  • QIP = Quality of Information Provided
  • IE = Internal Efficiency
  • I = Innovation
  • C = Category
  • ACS = Average Category Score
Average Score for the BI Heavy Software Category6. HeavyCategory Average
Average Score for the BI Light Software Category7.76.756.36.8BI LightCategory Average
Average Score for the CRM Software Category5. Average
Average Score for the PLM Software Category7. Average
Average Score for the Production Planning Software Category7.36.765.25.7Production PlanningCategory Average
Average Score for the Small and Medium ERP Software Category7. and Medium ERPCategory Average
Average Score for the Supply Planning Software Category7. PlanningCategory Average
Average Score Score for the Demand Planning Software Category7. PlanningCategory Average
Average Score for the Big ERP Software Category4. ERPCategory Average
Actuate77865BI HeavyApplication Specific
Arena Solutions91010810PLMApplication Specific
AspenTech43437Production PlanningApplication Specific
Base CRM88997CRMApplication Specific
Birst8888.59BI HeavyApplication Specific
Business Forecast Systems991098Demand PlanningApplication Specific
Delfoi888.548Production PlanningApplication Specific
Demand Works99101010Supply PlanningApplication Specific
ERPNext888.5109Small and Medium ERPApplication Specific
FinancialForce10109109.5FinancialApplication Specific
Hamilton Grant89.589.58PLMApplication Specific
Intacct1010999.5FinancialApplication Specific
Intuit88966.5FinancialApplication Specific
JDA3.53422Demand PlanningApplication Specific
Microsoft45211Small and Medium ERPApplication Specific
MicroStrategy87777BI HeavyApplication Specific
NetSuite65644CRMApplication Specific
OpenERP788.587Small and Medium ERPApplication Specific
Oracle52111ManyApplication Specific
PlanetTogether91081010Supply PlanningApplication Specific
Preactor787.533Production PlanningApplication Specific
ProcessPro1089109Small and Medium ERPApplication Specific
QlikTech87589.5CRMApplication Specific
Salesforce73866CRMApplication Specific
SAS971077Demand PlanningApplication Specific
SugarCRM44553CRMApplication Specific
Tableau101091010BI LightApplication Specific
Teradata98.58.568BI HeavyApplication Specific
ToolsGroup1010999Demand PlanningApplication Specific
SAP53111ManyApplication Specific

Unfortunate Acquisition

Intacct was unfortunately acquired by the low-quality software vendor Sage. This can only be interpreted as negative for Intacct. We predict that Intacct’s innovation will decline because of Sage.