- This article is part of our honest vendor series, which is one of the only ratings of vendors rather than applications.
- The vendor quality is critical to the decision making process as software purchases have a high long term involvement by the software vendor.
Intuit has been growing well for years but seems to have plenty of gas left in the tank. Intuit reports over ½ million businesses using their application worldwide – which would make them the number one SaaS enterprise business application.
The future for Quickbooks looks good as it does for all of the software vendors in this section. The days of mediocre financials functionality being used, simply because it came along with an ERP application may be within five years of being a significantly reduced feature of corporate America.
One of the most interesting things we will be keeping an eye on is what happens to the Quickbooks application ecosystem. Currently, the applications are a bit limited in scope, and several are of below-average quality, but in a few years that could drastically change.
Quality of Information Provided
The quality of the information provided by Intuit is of good quality. Intuit does not employ the large number of salespeople that other vendors that we cover do. This is because Intuit is still only a borderline enterprise software vendor (even though they have an enterprise software applications). Their margins are on the lower side, and much of the information they provide is through their website.
Consulting and Support
Consulting and support at Intuit are both above average. Intuit’s applications require much less handholding than almost any other application that we cover, and it is rare to hear complaints about either Intuit consulting and support.
Many people do not know, but Intuit’s headquarters in Mountain View is right next to Google and is virtually indistinguishable from the Googleplex. Intuit even seems to have copied some of Google’s culture, down to providing free bicycles – although Intuit’s bicycles are blue, while Google’s are clown colors. With most software vendors there is a negative relationship between the size of the company and the employees’’ satisfaction (until one gets into the monopoly vendors like SAP and Oracle where the compensation is the best in the industry). However, Intuit breaks this trend by still having a motivated workforce.
Quicken is a moderate innovator. Given their prominence, one might expect us to rate them more highly; however, if one investigates their applications, they are better priced and stable than actually innovative. However, they are still a perfect value vendor and an easy decision for small to medium businesses.
Honest Vendor Ratings
- VC = Vendor Consulting
- VS = Vendor Support
- QIP = Quality of Information Provided
- IE = Internal Efficiency
- I = Innovation
- C = Category
- ACS = Average Category Score
|Average Score for the BI Heavy Software Category||6.4||5.3||5.1||4.5||4.4||BI Heavy||Category Average|
|Average Score for the BI Light Software Category||7.7||6.7||5||6.3||6.8||BI Light||Category Average|
|Average Score for the CRM Software Category||5.2||4.4||4.3||3.4||3.4||CRM||Category Average|
|Average Score for the PLM Software Category||7.3||7.5||6.3||6.2||6.3||PLM||Category Average|
|Average Score for the Production Planning Software Category||7.3||6.7||6||5.2||5.7||Production Planning||Category Average|
|Average Score for the Small and Medium ERP Software Category||7.3||6.7||6.3||6.7||5.9||Small and Medium ERP||Category Average|
|Average Score for the Supply Planning Software Category||7.5||6.7||6.1||5.5||5.6||Supply Planning||Category Average|
|Average Score Score for the Demand Planning Software Category||7.7||6.9||6.6||6.1||6.1||Demand Planning||Category Average|
|Average Score for the Big ERP Software Category||4.7||3.8||2.7||2.2||2.6||Big ERP||Category Average|
|Actuate||7||7||8||6||5||BI Heavy||Application Specific|
|Arena Solutions||9||10||10||8||10||PLM||Application Specific|
|AspenTech||4||3||4||3||7||Production Planning||Application Specific|
|Base CRM||8||8||9||9||7||CRM||Application Specific|
|Birst||8||8||8||8.5||9||BI Heavy||Application Specific|
|Business Forecast Systems||9||9||10||9||8||Demand Planning||Application Specific|
|Delfoi||8||8||8.5||4||8||Production Planning||Application Specific|
|Demand Works||9||9||10||10||10||Supply Planning||Application Specific|
|ERPNext||8||8||8.5||10||9||Small and Medium ERP||Application Specific|
|Hamilton Grant||8||9.5||8||9.5||8||PLM||Application Specific|
|JDA||3.5||3||4||2||2||Demand Planning||Application Specific|
|Microsoft||4||5||2||1||1||Small and Medium ERP||Application Specific|
|MicroStrategy||8||7||7||7||7||BI Heavy||Application Specific|
|OpenERP||7||8||8.5||8||7||Small and Medium ERP||Application Specific|
|PlanetTogether||9||10||8||10||10||Supply Planning||Application Specific|
|Preactor||7||8||7.5||3||3||Production Planning||Application Specific|
|ProcessPro||10||8||9||10||9||Small and Medium ERP||Application Specific|
|SAS||9||7||10||7||7||Demand Planning||Application Specific|
|Tableau||10||10||9||10||10||BI Light||Application Specific|
|Teradata||9||8.5||8.5||6||8||BI Heavy||Application Specific|
|ToolsGroup||10||10||9||9||9||Demand Planning||Application Specific|
Part of the Following Software Categories
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