Executive Summary

  • This article is part of our honest vendor series, which is one of the only ratings of vendors rather than applications.
  • The vendor quality is critical to the decision making process as software purchases have a high long term involvement by the software vendor.


JDA began their life in Canada, and in the retail software business before relocating to Phoenix, AZ in the 1980s and are still one of the few software companies based in Arizona.

JDA has a viewpoint that they have the best software in the marketplace, and the rest of their customer base needs to wake up to this fact. For the application categories we analyze, our experience does not match JDA’s self-perception. I2 Technology, Manugistics, and Red Prairie were market leaders (actually i2 Technologies, Manugistics also made up a lot of things along the way). Still, companies that make it a primary focus to acquiring other software vendors are never in our experience technologies or innovation leaders. JDA is also a software conglomerate, although less so than Oracle as its acquisitions are more within the single area of supply chain management. There is also the traditional concern about reinvestment into the acquired applications. The most common strategy for acquiring companies is to buy customers and invest minimally in improving the acquired software. JDA is continually taking shortcuts and low-quality pathways to maintain profit growth. JDA is moving in the direction of having all developing in India, and only sales and customer-facing consulting jobs in the US. That may sound great to Wall Street but inevitably will cause a schism in the company as the people that “know” the products are not in the same country as where the clients are located.

Quality of Information Provided

JDA is a very sales-oriented software vendor, and the information they provide is of slightly below-average reliability. This is the standard practice with all software vendors that focus on growth through acquisition, quality declines, and they become less desirable and far more political places to work. While far more sustainable in its origin, JDA has moved more to an Oracle sales culture.

Consulting and Support

JDA offers average slightly lower than average consulting and support, but because their solutions are generally not recommended or implemented by the major consulting companies, they provide a decent value.

Internal Efficiency

JDA has a great deal of bureaucracy. Secondly, JDA is rapidly becoming an Indian company primarily – with just customer-facing roles being domestically staffed. Our problem with predominantly Indian companies is that they are unstable. This has been proven over and over again with the flameout of i2 Technologies (the Enron of enterprise software) and companies like Infosys, Wipro, which have the feel of the disaster response after Katrina. (Although we do rate one Indian software company as very high potential in ERPNext because they are small and we think can buck the trend.). Indeed, several software vendors have Indian operations, but what JDA is doing is different in its scale, and one concern is that JDA is doing this to hide revenue weaknesses by merely reducing its costs. Customers a noticing the decline in support and the more complex and frustrating communication that are due to JDA’s job shifting to a low-cost region. Customers also note that the fact that fewer and fewer JDA resources live in the domestic country has not reduced the costs of JDA’s software or consulting.


JDA is a serial software acquisition firm with a low level of innovation. They acquire firms and gain the support business, release marketing information declaring how they will grow the solution – use the term synergy repeatedly, and then cut the development of the application. This is not the way to develop or maintain an innovative company.

Vendor Scores

Honest Vendor Ratings

Search for the vendor in this table using the search bar in the upper right of the table. Shortening Key: 
  • VC = Vendor Consulting
  • VS = Vendor Support
  • QIP = Quality of Information Provided
  • IE = Internal Efficiency
  • I = Innovation
  • C = Category
  • ACS = Average Category Score
Average Score for the BI Heavy Software Category6. HeavyCategory Average
Average Score for the BI Light Software Category7.76.756.36.8BI LightCategory Average
Average Score for the CRM Software Category5. Average
Average Score for the PLM Software Category7. Average
Average Score for the Production Planning Software Category7.36.765.25.7Production PlanningCategory Average
Average Score for the Small and Medium ERP Software Category7. and Medium ERPCategory Average
Average Score for the Supply Planning Software Category7. PlanningCategory Average
Average Score Score for the Demand Planning Software Category7. PlanningCategory Average
Average Score for the Big ERP Software Category4. ERPCategory Average
Actuate77865BI HeavyApplication Specific
Arena Solutions91010810PLMApplication Specific
AspenTech43437Production PlanningApplication Specific
Base CRM88997CRMApplication Specific
Birst8888.59BI HeavyApplication Specific
Business Forecast Systems991098Demand PlanningApplication Specific
Delfoi888.548Production PlanningApplication Specific
Demand Works99101010Supply PlanningApplication Specific
ERPNext888.5109Small and Medium ERPApplication Specific
FinancialForce10109109.5FinancialApplication Specific
Hamilton Grant89.589.58PLMApplication Specific
Intacct1010999.5FinancialApplication Specific
Intuit88966.5FinancialApplication Specific
JDA3.53422Demand PlanningApplication Specific
Microsoft45211Small and Medium ERPApplication Specific
MicroStrategy87777BI HeavyApplication Specific
NetSuite65644CRMApplication Specific
OpenERP788.587Small and Medium ERPApplication Specific
Oracle52111ManyApplication Specific
PlanetTogether91081010Supply PlanningApplication Specific
Preactor787.533Production PlanningApplication Specific
ProcessPro1089109Small and Medium ERPApplication Specific
QlikTech87589.5CRMApplication Specific
Salesforce73866CRMApplication Specific
SAS971077Demand PlanningApplication Specific
SugarCRM44553CRMApplication Specific
Tableau101091010BI LightApplication Specific
Teradata98.58.568BI HeavyApplication Specific
ToolsGroup1010999Demand PlanningApplication Specific
SAP53111ManyApplication Specific

Part of the Following Software Categories

Select the following link(s) if you have subscribed to the following analytical product(s).

Software Selection Package for Demand Planning