Executive Summary

  • This article is part of our honest vendor series, which is one of the only ratings of vendors rather than applications.
  • The vendor quality is critical to the decision making process as software purchases have a high long term involvement by the software vendor.

Introduction

QlikTech is the other trending BI Light software vendor that is riding the self-service trend. QlikTech has been around since 1993, but only had 70 employees up until 2003, so its primary growth has been since 2003 as it is now over 1700 employees. QlikTech was founded in Sweden but is currently based in the US.

Quality of Information Provided

Due to how sales are structured at QlikView mean the Sales information is only moderately reliable. However, in terms of documentation and collateral (we try to read as much of the vendor-provided collateral we can), we grade QlikView as quite reasonable. Some of the applications that QlikView described in its collateral are not applications of BI that we have seen before. So QlikView has creative ideas in term of how to use their application – which can benefit buyers beyond merely the provision of the technology. Generally, the best software vendors provide not only the software but also have a deep reservoir of knowledge about how to best use their application. We have found this to be true of through the years of multiple vendors – with PlanetTogether, Demand Works and ToolsGroup being just a few notable examples. This collateral shows that QlikView is thinking “outside the box” about how to use their applications, and not merely sitting back passively waiting for customers to tell them how they want to use their application.

Consulting and Support

With software vendors, there are generally two different ways that can suffer. For large software vendors, they become bureaucratic, focused on cost savings – they often outsource support to low-cost countries. The other way support suffers is if the software vendors are in a fast growth phase and can’t keep up with demand. QlikView falls in this second category.

Internal Efficiency

QlikView has an above-average internal efficiency.

Innovation

QlikView rates is quite innovative.

Vendor Scores

Honest Vendor Ratings

Search for the vendor in this table using the search bar in the upper right of the table. Shortening Key: 
  • VC = Vendor Consulting
  • VS = Vendor Support
  • QIP = Quality of Information Provided
  • IE = Internal Efficiency
  • I = Innovation
  • C = Category
  • ACS = Average Category Score
VendorVCVSQIPIEICACG
Average Score for the BI Heavy Software Category6.45.35.14.54.4BI HeavyCategory Average
Average Score for the BI Light Software Category7.76.756.36.8BI LightCategory Average
Average Score for the CRM Software Category5.24.44.33.43.4CRMCategory Average
Average Score for the PLM Software Category7.37.56.36.26.3PLMCategory Average
Average Score for the Production Planning Software Category7.36.765.25.7Production PlanningCategory Average
Average Score for the Small and Medium ERP Software Category7.36.76.36.75.9Small and Medium ERPCategory Average
Average Score for the Supply Planning Software Category7.56.76.15.55.6Supply PlanningCategory Average
Average Score Score for the Demand Planning Software Category7.76.96.66.16.1Demand PlanningCategory Average
Average Score for the Big ERP Software Category4.73.82.72.22.6Big ERPCategory Average
Actuate77865BI HeavyApplication Specific
Arena Solutions91010810PLMApplication Specific
AspenTech43437Production PlanningApplication Specific
Base CRM88997CRMApplication Specific
Birst8888.59BI HeavyApplication Specific
Business Forecast Systems991098Demand PlanningApplication Specific
Delfoi888.548Production PlanningApplication Specific
Demand Works99101010Supply PlanningApplication Specific
ERPNext888.5109Small and Medium ERPApplication Specific
FinancialForce10109109.5FinancialApplication Specific
Hamilton Grant89.589.58PLMApplication Specific
Intacct1010999.5FinancialApplication Specific
Intuit88966.5FinancialApplication Specific
JDA3.53422Demand PlanningApplication Specific
Microsoft45211Small and Medium ERPApplication Specific
MicroStrategy87777BI HeavyApplication Specific
NetSuite65644CRMApplication Specific
OpenERP788.587Small and Medium ERPApplication Specific
Oracle52111ManyApplication Specific
PlanetTogether91081010Supply PlanningApplication Specific
Preactor787.533Production PlanningApplication Specific
ProcessPro1089109Small and Medium ERPApplication Specific
QlikTech87589.5CRMApplication Specific
Salesforce73866CRMApplication Specific
SAS971077Demand PlanningApplication Specific
SugarCRM44553CRMApplication Specific
Tableau101091010BI LightApplication Specific
Teradata98.58.568BI HeavyApplication Specific
ToolsGroup1010999Demand PlanningApplication Specific
SAP53111ManyApplication Specific

Part of the Following Software Categories

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Software Selection Package for BI Light