Executive Summary

  • This is the Brightwork Research & Analysis software rating series.
  • We rate both the software and estimate the risk of implementing each application.

MUFI Rating & Risk for Epicor ERP

MUFI: Maintainability, Usability, Functionality, Implement ability

Vendor: Epicor (Select For Vendor Profile)

Introduction

Epicor is one of the leading tier 2 ERP software vendors. Epicor has grown significantly due to its merger with the software vendor Activant. Epicor, along with Infor is seen as the main substitute for the tier 1 ERP vendors and for mid-market companies that would prefer not to stretch to purchase Oracle or SAP.

Application Detail

Epicor ERP has a relatively easy to use user interface. Unlike the tier 1 ERP applications, Epicor makes it easy to determine where on is located. However, aside from usability, Epicor is not an interesting or innovative application. Its main strength is its manufacturing functionality, and it even has manufacturing execution scheduling functionality – however, we advise clients not to rely upon ERP systems for such functionality – including supply chain planning functionality as it is not something that ERP systems particularly good at when compared to applications that specialize in this. This is a long-term argument that has been waged for over a decade and a half, but the fact is that companies that rely upon ERP systems for supply chain planning have mediocre planning output. We also do not grade Epicor ERP even in the same category as Rootstock or ProcessPro (two other ERP applications) for supply chain functionality. For details see our profiles on other software categories where we cover these types of applications in great detail.

In our testing of Epicor ERP, we found nothing compelling which would cause us to want to purchase or use the application. This lack of innovation and lack of engineering orientation is apparent in multiple areas of the software. Epicor’s ERP system is also not regarded for its infrastructure – with a number of clients complaining of slow processing times – something which is rare for an ERP application as the types of transactions that ERP systems perform are not heavy in processor consumption. Epicor also has a very limited financials module, which brings up the question of whether the company can use it at a reasonable level of customization. To top it off Epicor ERP is buggy.

Epicor has made a lot of marketing noise about how they are a better value than tier 1 ERP, however, like NetSuite, their marketing speaks a lot louder than the capability of their application. At this point, most people should be aware of the exceedingly poor value and negative ROI concerning SAP and Oracle ERP. It does not necessarily follow that Epicor is a good value simply because it is not SAP or Oracle. A software vendor must have something compelling in its own right aside from “not being SAP or Oracle,” and we don’t see that with Epicor’s ERP system. SAP has a similar cost profile to Sage but is a significantly inferior application. Furthermore, some applications are quite a bit less expensive than Epicor, which score far better in our rankings.

MUFI Scores

All scores out of a possible 10.

MUFI Scores

Search for the vendor in this table using the search bar in the upper right of the table. Shortening Key: 
  • Ma. = Maintainability
  • Us. = Usability
  • Fu. = Functionality
  • Im. = Implementability
AppMa.Us.Ft.Im.Cat.
Average Score for Big ERP5.14.85.25.4Big ERP
Average Score for CRM6.26.25.15.9CRM
Average Score for Small and Medium ERP8.386.78.5Small and Medium ERP
Average Score for Finance8.88.888.8Finance
Average Score for Demand Planning7.67.277.1Demand Planning
Average Score for Supply Planning6.76.976.8Supply Planning
Average Score for Production Planning6.86.976.9Production Planning
Average Score for BI Heavy5.55.36.95.3BI Heavy
Average Score for PLM77.26.87.3PLM
Average Score for BI Light7.78.798.3BI Light
Arena Solutions Arena PLM10101010PLM
AspenTech AspenOne48107Production Planning
Birst88.5108BI Light
ERPNext10107.510Small and Medium ERP
Delfoi Planner866.57Production Planning
Demand Works Smoothie SP910710Supply Planning
Hamilton Grant RM1098.59PLM
IBM Cognos2.731.53BI Heavy
Infor Epiphany7865CRM
Infor Lawson8767Big ERP
Intuit QuickBooks Enterprise Solutions9959Finance
JDA DM97.588Demand Planning
Microsoft Dynamics CRM2322CRM
NetSuite CRM6433CRM
Netsuite OneWorld7788Big ERP
OpenERP788.587
Oracle BI4436BI Heavy
Oracle CRM On Demand4535CRM
Oracle Demantra533.54.5Demand Planning
Oracle JD Edwards World4136Big ERP
Oracle RightNow6745CRM
PlanetTogether Galaxy APS10101010Production Planning
Preactor8737Production Planning
QlikTech QlikView99109BI Light
Rootstock9899Small and Medium ERP
Sage X38878Big ERP
Salesforce Enterprise88.597.5CRM
SAP APO DP3432Demand Planning
SAP APO PP/DS2243Production Planning
SAP APO SNP3484Supply Planning
SAP BI/BW1.5242BI Heavy
SAP Business Objects32.573BI Heavy
SAP CRM4364CRM
SAP ECC336.53Big ERP
SAP PLM12.523PLM
SAP SmartOps4475.5Supply Planning
SAS BI6.5796BI Heavy
SAS Demand Driven Forecasting7897Demand Planning
Tableau (BI)9101010BI Light
Tableau (Forecasting)10859Demand Planning
Teradata86.39.76BI Heavy
ToolsGroup SO99 (Forecasting)7897Demand Planning
ToolsGroup SO99 (Supply)56107Supply Planning

Vendor and Application Risk

Epicor is on the riskier side regarding implementation. It has a relatively old design, and only really stands out regarding its user interface, which eases user adoption.

Likelihood of Implementation Success

This accounts for both the application and vendor-specific risk. In our formula, the total implementation risk is application + vendor + buyer risk. The buyer specific risk could increase or decrease this overall likelihood and adjust the values that you see below.

Likelihood of Application Implementation Success and Failure

Estimates are for a typical project. A specific implementation requires details from the project to make a project-specific estimate.

Search for the application in this table using the search bar in the upper right of the table.
ApplicationProb of Implementation SuccessProb of Implementation Failure
Actuate0.770.23
SAP Smartops0.390.61
NetSuite CRM0.460.54
Sugar CRM0.620.48
Base CRM0.910.09
SAP CRM0.350.65
Salesforce Enterprise0.720.28
QlikTech QlikView0.820.18
Tableau (BI)0.980.02
SAP Crystal Reports0.460.54
Brist0.830.17
MicroStrategy0.70.3
SAS BI0.760.24
Oracle BI0.350.65
IBM Cognos0.230.77
Infor Epiphany0.580.42
Microsoft Dynamics CRM0.260.74
Oracle RightNow CRM0.410.59
Oracle CRM On Demand0.360.64
Teradata0.760.24
SAP Business Objects0.320.68
SAP BI/BW0.250.75
SAP PLM0.290.71
Hamilton Grant RM0.890.11
Arena Solutions0.960.04
Delfoi Planner0.70.3
Preactor0.640.36
PlanetTogether Galaxy APS0.960.04
AspenTech AspenOne0.550.45
SAP APO PP/DS0.270.73
Demand Works Smoothie SP0.930.07
ToolsGroup SO99 (Supply)0.820.18
Demand Works Smoothie0.960.04
Tableau (Forecasting)0.90.1
SAS Demand Driven Forecasting0.820.18
ToolsGroup SO99 (Forecasting)0.860.14
JDA DM0.570.43
Oracle Demantra0.330.67
SAP APO DP0.280.72
FinancialForce0.920.08
Intacct0.980.02
Intuit QB Enterprise0.80.2
ERPNext0.90.1
OpenERP0.780.22
Rootstock0.910.09
ProcessPro0.930.07
Microsoft Dynamics AX0.40.6
SAP Business One0.490.51
Sage X30.620.38
Infor Lawson0.580.42
Epicor ERP0.40.6
Oracle JD Edwards World0.310.69
Oracle JD Edwards EnterpriseOne0.360.64
SAP ERP ECC/R/30.320.68
NetSuite OneWorld0.650.35

Risk Definition

See this link for more on our categorizations of risk. We also offer a Buyer Specific Risk Estimation as a service for those that want a comprehensive analysis.

Risk Management Approach

Some of the biggest issues for Epicor falls into two categories. One is the fact that a good part of the implementation will often be spent in backtracking from promises made during the sales stage. Epicor repeatedly gets into problems with overstating what the system can do, and this burns time on implementations as the implementation begins with assumptions regarding how the system will be used, that turns out not to be true. The second category of risk is that Epicor is a high maintenance ERP application – which means that buyers should be very careful about how much functionality from Epicor ERP that they actually deploy. It is very easy to implement Epicor ERP in a way that is ultimately unsustainable.

Finished With Your Analysis?

To go back to the Software Selection Package page for the Big ERP software category. Or go to this link to see other analytical products for Epicor ERP.

References

https://www.pcworld.com/article/248168/lawsuit_claims_epicors_twoyear_effort_delivered_useless_software.html