- SAP makes S/4HANA customers sign NDAs.
- What does this say about the maturity and quality of S/4HANA?
This article is in response to a question we received about the reports of problems with S/4HANA.
The Quote on How Much S/4HANA Failures are Published
“But to be fair – this is the case for all embarrassing things both companies and persons does. We all tend to exaggerate the good things we do and not talk about the bad things.“
“Now on your comment about observing data points, is generally true. However, in this case, I don’t think it applies very well. I know of many failed S/4HANA implementations that never became public. People within those companies reached out to me. The Under Armour situation is far worse than reported — and is being covered up by IT. So the problems with S/4HANA are suppressed, not exaggerated. IT departments routinely suppress their failures. I can walk into any SAP account and find large numbers of applications that are not working as advertised or just on zombie servers, and it is in secret. And there is something else. Customers sign NDAs when they implement S/4HANA. This is very odd, and the question is why. The only conclusion I can come to is that SAP knew the issues they would have with S/4HANA and needed to put a muzzle on their customers.”
This should be a good lesson for customers of SAP or other vendors. If a vendor asks you to sign an NDA as part of purchasing an application, this is an indicator that the application is highly problematic. As soon as an NDA is part of a software purchase, this is a good indicator that you should pass on the application. No vendor should ever submit an NDA to a customer as part of an application purchase.
Getting to the Detail of TCO
The Mechanics of TCO
- Understand why you need to look at TCO and not just ROI when making your purchasing decision.
- Discover how an application, which at first glance may seem inexpensive when compared to its competition, could end up being more costly in the long run.
- Gain an in-depth understanding of the cost, categories to include in an accurate and complete TCO analysis.
- Learn why ERP systems are not a significant investment, based on their TCO.
- Find out how to recognize and avoid superficial, incomplete or incorrect TCO analyses that could negatively impact your software purchase decision.
- Appreciate the importance and cost-effectiveness of a TCO audit.
- Learn how SCM Focus can provide you with unbiased and well-researched TCO analyses to assist you in your software selection.
- Chapter 1: Introduction
- Chapter 2: The Basics of TCO
- Chapter 3: The State of Enterprise TCO
- Chapter 4: ERP: The Multi-Billion Dollar TCO Analysis Failure
- Chapter 5: The TCO Method Used by Software Decisions
- Chapter 6: Using TCO for Better Decision Making