How Accurate Was SAP on Containing Best Practices?

Executive Summary

  • For years SAP has said that its software contained best practices.
  • In this article, we review the accuracy of this claim. 

What SAP Said About its Software Containing Best Practices

Best practices are a consultant-ese statement. Most consulting companies state that they offer their customers best practices. However, SAP used the term a bit differently and was probably the most aggressive in pushing the idea of best practices in its software. The concept was that SAP had gone through its large account base and had taken the best practices from various customers and placed these best practices into the software.

SAP proposed that whatever the prospect was doing in its existing systems were inferior to the best practices that were contained within SAP’s software. SAP’s claims regarding best practices have extended even beyond this to state that everything contained within SAP is as best practice.

The Truth About Best Practices

There has been significant research into best practices, as they are widely claimed.

The conclusion?

According to academic research best practices are not a legitimate claim. It has a secondary problem of being a self-granted accolade, and thirdly what entity determines what best practices are? We covered this in detail in our 2010 article How Valid are SAP’s Best Practice Claims?

Interestingly, as participants on SAP projects, it is amazing how the term best practices are still used.

Conclusion and Calculation

SAP receives a 0% accuracy rating on SAP containing best practices.

Link to the Parent Article

This is one of many research articles on a specific topic, that support a larger research calculation. For the overview of the research calculation for all of the SAP topics that were part of the study, see the following primary research A Study into SAP’s Accuracy.

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