How Accurate Was SAP Support as a Good Value?

Executive Summary

  • For years SAP has stated that SAP support was a good value.
  • In this article, we review the accuracy of this claim. 

What SAP Said About SAP Support as a Good Value

SAP, as with any other software vendor, promotes its support as a good value. In terms of publishing on SAP support, SAP is relatively quiet about its support, particularly when compared to their aggressive marketing regarding their applications.

The Truth About SAP Support?

SAP’s changes 22%+ for its support, and as we cover in the article What to Do About SAP’s Declining Support, SAP has consistently disinvested in support over the past 15 years, driving costs down to the point where SAP now has a 90%+ margin on its support. Secondly, as SAP support does not support customizations, which 92% of SAP customers, this along with forced upgrades means that the 22%+ support fee is really just a starter kit for much larger costs.

Conclusion and Calculation

SAP receives a 0% accuracy rating for the SAP support being a good value.

Link to the Parent Article

This is one of many research articles on a specific topic, that support a larger research calculation. For the overview of the research calculation for all of the SAP topics that were part of the study, see the following primary research A Study into SAP’s Accuracy.

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