Executive Summary
- This page describes the issues with SAP GATP support and how our SAP support offerings help.
- We offer support coverage that exceeds what is available from SAP.
Introduction
This is the SAP GATP Support page of LaunchPad SAP Support.
On this page, we cover the specifics of our GATP support. For explanations of the broader package related to our GATP support, which explains many essential topics about SAP support, see our main SAP Support Page.
Issues With GATP and GATP Support
After years of working in GATP improvement, we know very well that GATP is a high overhead application that usually overwhelms the ability of companies that have implemented GATP to maintain GATP appropriately. And SAP only provides minimal support but is extremely expensive, which consumes the resources from SAP customers to properly maintain GATP.
Most companies that have GATP cannot make GATP perform assignments the way that they want; tend to a very oversimplified GATP configuration, nor can they make the adjustments they need to use GATP properly.
The list of shortcomings is a long one.
And this is not only mid-sized companies, but even the largest companies have problems maintaining GATP.
What This Means for Outcomes at GATP Customers
This places a significant emphasis on manual overrides to account for what GATP is not doing, which also undermines the credibility of GATP with users. SAP tries to make it seem that these shortcomings are only specific to each customer, when, in fact, they are universal issues for companies that implemented GATP.
Improving GATP typically means bringing in a consultant or utilizing SAP’s exorbitantly priced Max Attention. Max Attention is really just a renamed type of consulting.
Right now, SAP customers around the world are sitting with the worst of both worlds. This means
- Consumed IT budgets by yearly GATP support costs, which provide close to no value to SAP customers.
- GATP will be part of S/4HANA, but most companies are not upgrading to S/4HANA for some time, and its effectiveness is not well known.
Getting Something Better
Imagine if you could radically improve GATP and cut costs at the same time.
You can.
But to do so, you will need to reject the advice from SAP and SAP consulting firms.
- APO is at the end of life, and there are zero reasons to continue to pay SAP support money for their evaporated support.
- Even if companies want to purchase S/4HANA, many won’t, and SAP will sell S/4HANA to GATP customers at any time in the future.
- Overall, there is no reason to accept a pivot from SAP sales reps to GATP with S/4HANA and a complete diminution of the customer’s decade or more investment in GATP.
What Do We Cover for GATP Support?
We cover the following for GATP in our support.
- Global ATP with Advanced Rules-Based ATP check.
- Delivery Simulation with BOP
- All Upgrades (DS, LC, OS, Kernel, Security, Patches, Ehp)
- User Security Self Help Templates
- APO Security Patches
- APO Database Refresh
- Basic Checks
- Rules Based Availability Check
- CTP and Multi-Level ATP Check
- BackOrder Processing
- Visual Global Product Availability Report
Notice that many of these items are not covered by SAP. However, we cover all of these and more.
This presentation illustrates the problems with SAP support and how LaunchPad SAP Support addresses these shortcomings.
What Kind of Support is This?
If this does not sound like standard support, you are right. And that is the point.
We designed our support to help our customers get the most out of SAP, not to maximize our margin or to try to protect previous sales inaccuracies. We know how to get your SAP applications working better.
To see the broader information about our SAP support see our main SAP Support Page.