Executive Summary
- LaunchPad provides a new type of SAP support that should interest consulting firms.
- We cover what LaunchPad Support does for our partners.
Introduction
This is the page for companies interested in becoming a partner with LaunchPad Support.
On this page, we cover the specifics of what recommending LauchPad SAP Support does for partners. For explanations of the broader package related to our support, which explains many essential topics about SAP support, see our main SAP Support Page.
How LaunchPad SAP Support Works
LaunchPad SAP Support provides a highly informed design of SAP support that comes from many years of observing how SAP support works and often does not work.
As time goes by after an SAP purchase and after the implementation, there usually is a period where tickets are opened and closed. In this stage, the customer has hopes and the customer is led to believe that many of their requirements can and should be met by standard SAP functionality. Through the process, the employees within the customer are gradually worn down and desire to open fewer and fewer tickets.
Through this entire process, SAP support is trained to never admit any shortcomings of the SAP applications or to contradict anything stated by SAP sales during the sales process.
A big part of the psychological trick of SAP is to wear the employees of its customers out. This is done by deliberately misunderstanding what is stated in tickets and ensuring that a maximal amount of time is consumed on the part of the customer’s resources.
Later Stage SAP Implementations
As time progresses, there are fewer tickets opened, and the overall support value declines, with little effort being expended by SAP. While SAP charges 22% of the license list price for support, it is common for SAP support to “upsell” to the exorbitant Max Attention if the customer complains too much about the support they receive. Furthermore, for all of this cost, SAP will not address any custom development — and SAP knows that the majority of support is custom development. By not supporting custom development, SAP removes itself from this work.
In simple terms, support is a cash machine for SAP.
Having analyzed many SAP customers and their support usage, we concluded that many SAP contracts are only renewed as a “security blanket.”
Another significant restriction for an SAP customer to move to 3rd party support is upgrades. However, SAP upgrades are of declining benefit.
Competing Offerings
There are 3rd party SAP support offerings, but none that focus on custom SAP development — not merely accounting for pre-existing custom code, but new custom code development.
Our cloud-based approach to custom development is another area that differentiates our approach. This allows us to provide our Boosters in an elastic fashion to any company using a multitenant model. This provides performance for our Boosters that far exceeds what SAP provides for its functionality.
A prime example of this is our MRP Ninja.
Find out more about partnering with LaunchPad Support at the following presentation.
[wpgenially]https://view.genial.ly/5ebc74904a45750d8df8f4ef/dossier-sales-launchpad-partners[/wpgenially]This presentation illustrates the problems with SAP support and how LaunchPad SAP Support addresses these shortcomings.
What Kind of Support is This?
If this does not sound like standard support, you are right. And that is the point.
We designed our support to help our customers get the most out of SAP, not to maximize our margin or to try to protect previous sales inaccuracies. We know how to get your SAP applications working better.
To see the broader information about our SAP support see our main SAP Support Page.