AspenTech is a well-regarded vendor for process “heavy” manufacturing environments and they dominate the oil and gas industry. It is a surprisingly large company – at close to 1400 people that tend to fly under the radar – virtually unknown outside of process industry manufacturing, but very well known inside of it. AspenTech has significantly grown through acquisition and previously went through growing pains as they were managing software that they did not understand.
Quality of Information Provided
The quality of information from sales is low due to how AspenTech structures and compensates sales.
Consulting and Support
AspenTech has experienced consulting, support and development resources with great subject matter expertise in their areas, but AspenTech has also lost a large component of some of its most experienced employees, and many hires do not last very long – the blame for this primarily rests with AspenTech’s management. AspenTech is following policies that reduce what was one of its great assets, which was it’s highly experienced consulting force which had deep industrial subject matter expertise. This is showing in AspenTech’s low levels of customer satisfaction, and we have a concern with AspenTech being able to support its software into the future. Do you want your consulting team to be comprised of individuals who feel they were cheated out of much of their promised bonus the previous year? That could easily happen with AspenTech.
Overall, AspenTech has one of the lowest levels of employee satisfaction not only in this software category but also in any enterprise software category that we cover. AspenTech has a high degree of bureaucracy, which is an enormous drag on its internal efficiency.
AspenTech is much more focused on its executives over the employees and this has a negative effect on motivation and employee retention. AspenTech’s products are the leaders in their space, but any company, which is primarily run for the benefit of its executives, is a concern. AspenTech has the weakest management of all the vendors in the production planning space.
Obviously, AspenTech is a problematic vendor. It’s the most extreme discrepancy between application capabilities and dysfunctional vendor attributes that we have found in any software vendor we have evaluated. While AspenTech currently has innovative products, no company can continue to innovate with the internal culture that AspenTech currently has, which is why we have assigned them a lowered Current Innovation Level. However, where would process heavy software buyers turn as AspenTech has acquired most of the vendors in this space?
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