Similar to Intacct, FinancialForce has a stellar word of mouth among its employees, boding well for both implement ability and support. This enables the company to have the output per employee that is quite impressive.
Quality of Information Provided
In terms of the sales force, we cannot find examples of the sales team overpromising – something which is a constant problem in enterprise software. At this point, FinancialForce has more opportunities than it can execute upon, so the likelihood of getting accurate information from sales at FinancialForce is far higher than companies that are scraping for new sales.
Consulting and Support
FinancialForce is well-rated for both consulting and support. Our only concern is that FinancialForce’s opportunities are so great that if a sizable number of new customers were to sign up for FinancialForce, it’s easy to see how the company could become overwhelmed.
Because FinancialForce has little hierarchy, and excellent management, as well as a highly motivated workforce, its productivity is quite high. And they can leverage the combined knowledge internally quite effectively because it is not just the executives who get to make the input to decisions.
FinancialForce is highly innovative, narrowly missing a perfect innovation score.
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The Necessity of Fact Checking
We ask a question that anyone working in enterprise software should ask.
Should decisions be made based on sales information from 100% financially biased parties like consulting firms, IT analysts, and vendors to companies that do not specialize in fact-checking?
If the answer is “No,” then perhaps there should be a change to the present approach to IT decision making.
In a market where inaccurate information is commonplace, our conclusion from our research is that software project problems and failures correlate to a lack of fact checking of the claims made by vendors and consulting firms. If you are worried that you don’t have the real story from your current sources, we offer the solution.