Honest Vendor Ratings – Intacct

Introduction

Intacct is following a particular cloud-based approach to financial software. The companies that use cloud-based financial software often would not consider doing back to on-premises financial solutions. This a significant competitive advantage for companies that have this and most companies that purchase financial software do not grasp the benefits of being able to decentralize financial information. Companies that use Intacct report far better financial transparency and far more efficient operations.

Quality of Information Provided

Intacct provides good quality information thought is publications and during the sales process.

Consulting and Support

As a company, Intacct has one of the best reputations of companies that we cover for customer satisfaction and the ability to execute on promises made during the sales process. We rate their consulting and support as excellent.

Internal Efficiency

It is difficult to find previous or current employees who will say anything bad about the company the reviews about Intacct are almost unbelievably good. If only Intacct’s management style and philosophy could be grafted onto other software companies, the enterprise software space would be a much more civilized and sustainable environment. This means that implementation and support should be on the upper end of the spectrum, and in fact, their customer feedback confirms this. Not surprisingly, Intacct has chosen high-quality growth, has developed its product from the ground up, and has not involved itself in mergers or acquisitions.

Innovation

Currently, only four software vendors rate a perfect 10 in innovation, and Intacct is one of the four.

Vendor Scores

Unfortunate Acquisition

Intacct was unfortunately acquired by the low-quality software vendor Sage. This can only be interpreted as negative for Intacct. We predict that Intacct’s innovation will decline because of Sage.

The Necessity of Fact Checking

We ask a question that anyone working in enterprise software should ask.

Should decisions be made based on sales information from 100% financially biased parties like consulting firms, IT analysts, and vendors to companies that do not specialize in fact-checking?

If the answer is “No,” then perhaps there should be a change to the present approach to IT decision making.

In a market where inaccurate information is commonplace, our conclusion from our research is that software project problems and failures correlate to a lack of fact checking of the claims made by vendors and consulting firms. If you are worried that you don’t have the real story from your current sources, we offer the solution.