Intacct is following a very specific cloud-based approach to financial software. The companies that use cloud-based financial software often would not consider doing back to on-premises financial solutions. This a major competitive advantage for companies that have this and most companies that purchase financial software do not grasp the benefits of being able to decentralize financial information. Companies that use Intacct report far better financial transparency and far more efficient operations.
Quality of Information Provided
Intacct provides good quality information thought is publications and during the sales process.
Consulting and Support
As a company, Intacct has one of the best reputations of companies that we cover for customer satisfaction and the ability to execute on promises made during the sales process. We rate their consulting and support as excellent.
It is difficult to find previous or current employees who will say anything bad about the company – in fact, the reviews about Intacct are almost unbelievably good. If only Intacct’s management style and philosophy could be grafted onto other software companies the enterprise software space would be a much more civilized and sustainable environment. This means that implementation and support should be on the upper end of the spectrum, and in fact, their customer feedback confirms this. Not surprisingly, Intacct has chosen high-quality growth, has developed their product from the ground up, and has not involved itself in mergers or acquisitions.
Currently, only 4 software vendors rate a perfect 10 in innovation, and Intacct is one of the four.
Intacct was unfortunately acquired by the low-quality software vendor Sage. This can only be interpreted as a negative for Intacct. We predict that Intacct’s innovation will decline because of Sage.