MUFI Rating & Risk – Oracle CRM On Demand
MUFI: Maintainability, Usability, Functionality, Implement ability
Vendor: Oracle CRM On Demand (Select For Vendor Profile)
Oracle has multiple CRM offerings; this is their older offering.
Oracle CRM On Demand is sold on its ability to integrate with other Oracle applications, notably JD Edwards ERP, however, buyers complain that this integration is problematic. Oracle CRM has good reporting capability. However, its user interface is seriously dated, and in an area with historical problems in user adoption, this alone would have us recommending against Oracle CRM On Demand. We have observed enough data quality problems at live CRM accounts using very easy to use CRM software, to be concerned with any Buyer satisfaction with Oracle CRM on Demand is low. CRM system with a poor user interface.
Oracle is not putting much development into the application, and its age is showing. Oracle seems to have figured this out and offered the application at a discount. However, there is a question as to what Oracle intends to do with this product. Therefore, even at a low price, there is a good likelihood that the application will barely develop from here on out; in fact, the application appears ready to be sunset-ted.
Like many Oracle products, the justification for purchase and use is the ability to work with other Oracle products, particularly ERP. However, feedback from buyers is that integration with other Oracle products is not much more comfortable than connecting non-Oracle CRM. This should not come as a surprise as CRM systems are one of the easier systems to integrate with other systems.
All scores out of a possible 10.
Vendor and Application Risk
Buyers who purchase Oracle CRM On Demand have a strong tendency to be “Oracle shops,” who have often not performed their due diligence or run a proper software selection. Oracle CRM On Demand has a problematic combination of a low level of functionality with Oracle’s habitual overselling of all of its solutions. When this combination exists, it means dialing back the promises that were made during the sales cycle to something that can be implemented.
Likelihood of Implementation Success
This accounts for both the application and vendor-specific risk. In our formula, the total implementation risk is application + vendor + buyer risk. The buyer specific risk could increase or decrease this overall likelihood and adjust the values that you see below.
Risk Management Approach
Expectations must be lowered before the project kick off, and the scope must be conservative. IT got what it wanted by choosing a convenient application and maintaining their Oracle connections rather than selecting a competitive application that will add much value to the business. Now the implementation is when the price will be paid for making this decision. If the business requirements are low, then there is a possibility of success. Low expectations are the best bet for a successful Oracle CRM On Demand implementation.