Unbiased Research and Expertise in Technology Solutions

Executive Summary

  • Brightwork Research & Analysis delivers information on SAP and Oracle that can’t be found elsewhere.
  • Our research breaks the mold by not being sponsored by vendors.


We offer unique services in the SAP and Oracle. We produce articles and research that no one else will publish. To see why this is so critical, let us take stock of the market for information on SAP and Oracle, and enterprise software generally.

The Terrible State of the Market for SAP & Oracle Information

The Unfortunate Reality
1Vendor TiesVirtually all entities that provide information on SAP are either SAP funded or financially tied to SAP, such as being an SAP partner. Vendors pay every research entity we have profiled. See our analysis of Forrester's SAP study as examples of this common problem.
2Rigged Information for Consulting Quota AttainmentEvery SAP and Oracle consulting partner we have profiled is dependent on SAP or Oracle. The only reason any SAP or Oracle consulting partner write anything or make any recommendation can be traced back to the aggressive quotas they must meet. Every utterance goes directly back to billing hours. Saying true things is considered naive, and will get you in trouble with the senior members of the consulting organization. The question is -- "How does this increase our income." Projects are even recommended where failure is a certainty, but the profitability of the project is just as certain.
3IT Media Just about every IT media source (such as IDG publications (now owned by a Chinese conglomerate) receives advertising or directly paid placements from software vendors or consulting companies. Google and the Internet wiped out subscription revenue, pushing IT media to industry sources for income.
4IT AnalystsGartner and Forrester and just about all other IT analysts directly solicit SAP and Oracle for funding.
5ConclusionThe market for information on SAP and Oracle is corrupt. Nearly all of the information entities hide their conflicts from readers and their customers.
6The OutcomeDecision making entities base their decision on inaccurate information.

Focused on Accuracy?

It makes little sense to us when we see companies paying IT analysts or consulting firms for information, who have already have sold out their interests as part of their business model.

We have such high accuracy on the topics we research in part because we are actually focused on accuracy rather than other ancillary items.

We have the highest accuracy in enterprise software on SAP, you can directly compare our accuracy versus SAP.

By obtaining information from us, you protect yourself from the corruption of information on these topics.

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“It was clear to me throughout that his first priority was to serve his clients’ best interests. I highly recommend Shaun’s company and value his opinions.”
-William Tonetti, President at Demand Works Co.


“[Brightwork] provided solid analysis of solutions for some of our key processes as we transitioned onto a new platform.”
-Laurie Stivers, Data Governance Manager at Cardinal Health


“Working with [Brightwork] is always productive and easy — I highly recommend [Shaun] for your next project or research.”
-Cees Molenaar, National Account Manager – Database Performance Monitoring Consultant


“[Shaun] has a deep and mature knowledge of this space shared by only a few other professionals.”
-Jeff Bodenstab, Marketing at ToolsGroup

Contact Us

Brightwork Research

  • Interested in Our Research?

    The software space is controlled by vendors, consulting firms and IT analysts who often provide self-serving and incorrect advice at the top rates.

    • We have a better track record of being correct than any of the well-known brands.
    • If this type of accuracy interests you, contact us and we will be in touch.


SAP has required that companies sign an NDA as part of implementing S/4HANA. We learned of this from several SAP customers. This is a highly unusual step taken by SAP. And it brings up interesting questions as to why. We cannot confirm that all S/4HANA projects operate under an NDA, only that some do.

This means that a company could open themselves up to legal implications by disclosing this information for the study. We do have a number of the customer names as part of the private case studies. However, they are not published as part of this study. We have also removed the countries where these companies are based. This was done on the same principle, which is to increase the anonymity of the SAP customers. This allowed us to release the most information and to prevent the blowback on the SAP customers. The purpose of this study is to determine the true state of S/4HANA implementations, not to identify “who” has implemented S/4HANA, what countries they are from, etc.

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If we look at the IT media entities, they accept SAP’s proposal that all applications work. There is no questioning as to any IT media entity going back and reviewing which SAP applications that were introduced with some fanfare worked out and which didn’t.

This leads to a sort of shocking conclusion that the media entities simply get all of their information from SAP. An analyst like Gartner does, on the contrary, speak with a huge number of SAP customers. However, they do not publish much of these observations regarding the overall view of a vendor. They may tell clients in private sessions.

But this means that fundamental analysis — like the analysis in this article just not being done. We have economists giving virtually no coverage to enterprise software. IT media being paid to repeat messages from software vendors and focusing very strongly on new introductions (rather than what happens after). Then we have IT analysts who don’t appear to get into areas outside of ratings (at least much outside of). However, ratings are only one type of analysis that needs to be performed. If a company is going to choose to use a vendor, they need to know the overall picture and not in such a limited dimension. 

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The Standard Answer to the Question

The common answer to this question is the following:

  • Pay the standard IT analysts
  • Hire an SAP consulting company.
  • Attend ASUG conferences.

The Real Story

Unfortunately, none of these are good ways to find out the real story.

  • From IT Analysts: As most of the IT analysts receive large sums of money from SAP, they have to be careful how much truth they tell.
  • From SAP Consulting Company: SAP consulting companies exist to bill hours for SAP resources. As such, they are normally pro any implementation they can get. This means they paper over the real experiences that they have exposure to. We have extensive research on this, but the messaging of SAP consulting companies is very close to a duplicate of that offered by SAP itself.
  • From ASUG Conferences: ASUG started its life as a user group, but is now a pawn of SAP. They serve as an outlet for SAP marketing. This is covered in a number of articles at Brightwork, but one example of this is ASUG’s Inability to Challenge SAP’s Predictions.

We have a history of challenging SAP, and of being right. This is something you can put to use within your company immediately to begin improving how you manage your IT budget to get more out of it.

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We have been the most vocal and consistent critic of the information generally available in the IT media space. We cover this topic in depth in articles like Understanding the Enterprise Software Market, How to Best Understand SAP’s Control of IT Media.

A major difference between Brightwork and any SAP consulting company or a Gartner or Forrester is that we don’t take money from SAP. This one major reason why our analysis of SAP is so much more accurate than Gartner or Forrester. And we have the articles to prove that claim.

Our view is that you cannot make good decisions if you listen to biased sources. In fact, this is the central premise of our book Rethinking Enterprise Software Risk. Gartner, Forrester, and others refuse to choose whose interests they represent. We represent the interests of decision makers.

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Our focus in on providing more accurate information to clients on SAP.

We offer anything from remote advice and walkthroughs of our research to on in site consulting projects where we perform detailed analysis of customer’s environments.

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