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Executive Summary The Coronavirus has changed the world, and cuts are coming or have come to IT departments. SAP support is one of the largest wastes of money in the IT department. Introduction Things have changed rapidly in many countries, and they are going to change more as the pandemic grows. The undeveloped countries have…
Executive Summary The response to the extension of the 2025 deadline has been that it was “not a surprise” even by those that just until recently state the 2025 deadline was solid. This brings up the topic of the lack of accuracy in the SAP ecosystem. Introduction A number of people have commented that the…
Executive Summary Since SAP introduced S/4HANA, it stated it would stop supporting ECC by 2025. SAP reversed this deadline, precisely as we predicted. Introduction Ever since SAP announced the 2025 end of support for ECC and has been using this as a hammer against customers to get them to move to S/4HANA. This deadline was…
Executive Summary SAP has had a long term arrangement where it allows partners to take first level support. With its Cloud Extension program, SAP is changing this arrangement for many SAP partners. Introduction We covered in the article A Brightwork Warning on SAP’s Cloud Extension Program, how SAP has pushed for customers to convert to…
Executive Summary SAP and Oracle have large support margins that they hide from customers. This support margin is the secret to understanding the revenue model of these two vendors. Introduction The SAP and Oracle revenue model is highly based on support. SAP and Oracle have remarkably similar support strategies and revenues models. See our references…
Executive Summary SAP and Oracle have engaged in a concerted effort to strip out value from the base support level. This means that the actual support cost for SAP and Oracle have dramatically increased. Introduction When SAP and Oracle sell their software, they sell the software with base support. This base support has increased throughout…
Executive Summary The topic of SAP support is rarely discussed, but the reality of SAP support is far different than what is promised by SAP and their consulting partners. What are the massive hidden costs imposed by using SAP support? Paying 22%+ for SAP support, and do you still have employees feeling like this? Introduction…
Executive Summary CIO magazine proposes something that is never stated, that SAP’s support costs should be declining, not increasing. How accurate is this CIO article? Introduction In the article Why SAP’s ERP Maintenance Prices Should Be Going Down — Not Up in CIO, some interesting points were brought up about what the cost of SAP’s support…
Executive Summary SAP has a specific strategy for flip-flopping on support. This strategy is to move customers down the desired pathway. Introduction In this article, we will expose one of the primary ways that SAP pushes its customers to move to new products. See our references for this article and related articles at this link….
Executive Summary SAP and Oracle have tremendous profits margins on their support. However, how do their support margins compare to international drug cartels? Find out in this article. Introduction to SAP and Oracle Profits Margins SAP and Oracle have virtually an identical support model, with an identical profit margin on their support. You will learn…