Executive Summary

  • This is the Brightwork Research & Analysis software rating series.
  • We rate both the software and estimate the risk of implementing each application.

MUFI Rating & Risk for ToolsGroup SO99 (Supply Planning)

MUFI: Maintainability, Usability, Functionality, Implement ability

Vendor: ToolsGroup (Select For Vendor Profile)


ToolsGroup is a software vendor that is mostly known for its inventory optimization and multi echelon planning software for supply planning.

Application Detail

ToolsGroup supply planning application uses inventory management and multi-echelon planning functionality. ToolsGroup SO99 has what we consider to be the best graphing ability in supply planning for showing the relationship between inventory and service level. The relationship between inventory and service levels is non-linear; higher and higher service levels require disproportionate increases in inventory to support them. The closer service levels come to one hundred percent, the more extreme the costs become. This relationship is one of the best-documented relationships in supply-chain management and is described by the graphic below.

Service Level Inventory Relationship.pdf

This graphic has been seen at one time or another by most supply chain professionals, and it demonstrates the fact that companies must decide what levels of service they can afford and, most importantly, what levels of service their customers are willing to pay for.

ToolsGroup Service Level Inventory Graphic

ToolsGroup has this relationship curve built into their application. As you can see, their graph shows the same relationship as the graph on the previous page. Notice that there is a slider at the bottom of the ToolsGroup application view. This allows the user to see what the resulting inventory would be for different system-wide service levels. (Some other parameters can be changed, as well as observed, from below the main graphic.) 

It is impressive—considering all of the calculations that the ToolsGroup application has to perform to generate this graph—how quickly the graph can be adjusted by just moving the slider along the bottom. Behind the scenes, there is a fully configured model of the supply chain.

ToolsGroup SO99 is an impressive application in many ways, and the application covers both demands as well as supply planning. ToolsGroup brings a very high knowledge level to its projects, and this is another benefit in addition to the software. ToolsGroup is an excellent but complex application, and a company, which intends to use it, needs to make sure it is interested in funding this type of application.

MUFI Scores

All scores out of a possible 10.

Likelihood of Application Implementation Success and Failure

Estimates are for a typical project. A specific implementation requires details from the project to make a project-specific estimate.

Search for the application in this table using the search bar in the upper right of the table.
ApplicationProb of Implementation SuccessProb of Implementation Failure
SAP Smartops0.390.61
NetSuite CRM0.460.54
Sugar CRM0.620.48
Base CRM0.910.09
SAP CRM0.350.65
Salesforce Enterprise0.720.28
QlikTech QlikView0.820.18
Tableau (BI)0.980.02
SAP Crystal Reports0.460.54
SAS BI0.760.24
Oracle BI0.350.65
IBM Cognos0.230.77
Infor Epiphany0.580.42
Microsoft Dynamics CRM0.260.74
Oracle RightNow CRM0.410.59
Oracle CRM On Demand0.360.64
SAP Business Objects0.320.68
SAP BI/BW0.250.75
SAP PLM0.290.71
Hamilton Grant RM0.890.11
Arena Solutions0.960.04
Delfoi Planner0.70.3
PlanetTogether Galaxy APS0.960.04
AspenTech AspenOne0.550.45
SAP APO PP/DS0.270.73
Demand Works Smoothie SP0.930.07
ToolsGroup SO99 (Supply)0.820.18
Demand Works Smoothie0.960.04
Tableau (Forecasting)0.90.1
SAS Demand Driven Forecasting0.820.18
ToolsGroup SO99 (Forecasting)0.860.14
JDA DM0.570.43
Oracle Demantra0.330.67
SAP APO DP0.280.72
Intuit QB Enterprise0.80.2
Microsoft Dynamics AX0.40.6
SAP Business One0.490.51
Sage X30.620.38
Infor Lawson0.580.42
Epicor ERP0.40.6
Oracle JD Edwards World0.310.69
Oracle JD Edwards EnterpriseOne0.360.64
SAP ERP ECC/R/30.320.68
NetSuite OneWorld0.650.35

Vendor and Application Risk

ToolsGroup SO99 faces the similar issues of the more heavyweight supply planning applications, which is one of being overwhelmed with the available functionality. Overall the SO99 application is well designed, and it has some productivity-enhancing features. As with all inventory optimization applications, there is a risk of implementing the technology without properly socializing what ToolsGroup SO99 is doing under the covers. Emphasis must be made on getting the business to understand inventory optimization.

Likelihood of Implementation Success

This accounts for both the application and vendor-specific risk. In our formula, the total implementation risk is application + vendor + buyer risk. The buyer specific risk could increase or decrease this overall likelihood and adjust the values that you see below.

MUFI Scores

Search for the vendor in this table using the search bar in the upper right of the table. Shortening Key: 
  • Ma. = Maintainability
  • Us. = Usability
  • Fu. = Functionality
  • Im. = Implementability
Average Score for Big ERP5. ERP
Average Score for CRM6.
Average Score for Small and Medium ERP8.386.78.5Small and Medium ERP
Average Score for Finance8.88.888.8Finance
Average Score for Demand Planning7.67.277.1Demand Planning
Average Score for Supply Planning6.76.976.8Supply Planning
Average Score for Production Planning6.86.976.9Production Planning
Average Score for BI Heavy5. Heavy
Average Score for PLM77.26.87.3PLM
Average Score for BI Light7.78.798.3BI Light
Arena Solutions Arena PLM10101010PLM
AspenTech AspenOne48107Production Planning
Birst88.5108BI Light
ERPNext10107.510Small and Medium ERP
Delfoi Planner866.57Production Planning
Demand Works Smoothie SP910710Supply Planning
Hamilton Grant RM1098.59PLM
IBM Cognos2.731.53BI Heavy
Infor Epiphany7865CRM
Infor Lawson8767Big ERP
Intuit QuickBooks Enterprise Solutions9959Finance
JDA DM97.588Demand Planning
Microsoft Dynamics CRM2322CRM
NetSuite CRM6433CRM
Netsuite OneWorld7788Big ERP
Oracle BI4436BI Heavy
Oracle CRM On Demand4535CRM
Oracle Demantra533.54.5Demand Planning
Oracle JD Edwards World4136Big ERP
Oracle RightNow6745CRM
PlanetTogether Galaxy APS10101010Production Planning
Preactor8737Production Planning
QlikTech QlikView99109BI Light
Rootstock9899Small and Medium ERP
Sage X38878Big ERP
Salesforce Enterprise88.597.5CRM
SAP APO DP3432Demand Planning
SAP APO PP/DS2243Production Planning
SAP APO SNP3484Supply Planning
SAP BI/BW1.5242BI Heavy
SAP Business Objects32.573BI Heavy
SAP ECC336.53Big ERP
SAP SmartOps4475.5Supply Planning
SAS BI6.5796BI Heavy
SAS Demand Driven Forecasting7897Demand Planning
Tableau (BI)9101010BI Light
Tableau (Forecasting)10859Demand Planning
Teradata86.39.76BI Heavy
ToolsGroup SO99 (Forecasting)7897Demand Planning
ToolsGroup SO99 (Supply)56107Supply Planning

Risk Definition

See this link for more on our categorizations of risk. We also offer a Buyer Specific Risk Estimation as a service for those that want a comprehensive analysis.

Finished With Your Analysis?

To go back to the Software Selection Package page for the Supply Planning software category. Or go to this link to see other analytical products for ToolsGroup SO99.