- SAP presents itself as a cloud provider.
- We evaluate whether this presentation matches how it operates its businesses.
This article focuses on SAP, but the lessons cloud just as well be applied to Oracle.
This article began as a response to the following quotation from Vinnie Mirchandani.
“After two decades of cloud applications (NetSuite and Salesforce were born in late 1990s) if you look at a grid of applications by industry, by geography there is only 20% or soin the cloud. Most cloud apps are concentrated in HCM, CRM, accounting areas, not operational areas or industry functionality. Even there, if you look for support for Brazil or China or the Czech Republic your choices drop off very quickly. These industry and regional white spaces won’t last forever. We are seeing startups target them, in industries like financial services, big banks are developing solutions to sell to others. The opportunities are limitless, but SaaS vendor investments have been grudging.” – Vinnie Mirchandani
Not true in SAP’s case.
But this gets to a basic question and a question that people tend to gloss over before jumping into discussions on SAP’s cloud offerings and strategy. And that is…
Is SAP a Cloud Vendor?
Our conclusion is that SAP is not a SaaS vendor. SAP is a SaaS buyer. Let us take a look at the evidence.
- Buying SaaS Applications: Every single SaaS application SAP sells is acquired. Their choices are therefore limited to SaaS companies they can buy since they don’t internally develop any SaaS apps. In November of 2018, SAP spent $8 Billion on Qualtrics, which we covered in the article Does SAP’s Acquisition of Qualtrics Make Any Sense? and another $2.2 Billion on Callidus in April 2018. And no one really has a very good handle on how these applications complement what SAP offers and in our view, both acquisitions just added more noise to SAP’s offering and increased their cost and management overhead. We analyzed C/4HANA (which Calladus has been rolled up into) and found the overall solution to be lost in space as we covered in the article How Accurate Was Bluefin Solutions on C4HANA? Overall, none of these acquisitions looks like they are actually for SAP, rather they are made to boost the stock price in the short term and to increase executive compensation. That is the major misinterpretation of many software acquisitions, many of them are for the executives, not for the company.
- The CEO said they want to focus on CRM and front office. So SAP is investing in front office technologies at a time when CRM is already saturated and dominated by Salesforce. Now SAP must integrate all their front office and SaaS apps with their back-office ERP to deliver the promised complete customer experience combining X data and O data.
Remember X and O data? This was all the rage back in November when SAP acquired Qualtrics and trying to tell investors, customers and the media what a great acquisition Qualtrics would be, but it will probably be an expired concept by the time you finish reading this sentence. SAP’s marketing department may be on to a new slide.
Where Are We Again?
SAP also invested in HANA and now they are competing with Oracle and Microsoft as a databases company and they are competing in IaaS and PaaS with AWS, Azure, and GCP as a cloud company. And they are competing in AI and ML and RPA and and and… Don’t forget that SAP also acquired SuccessFactors for $3.4 Billion, Ariba for $4.3 Billion, and Concur for $8.3 Billion.
That’s a lot of investment. A lot of investment for applications that don’t have much to do with SAP’s primary offering. We found this quote of interest with respect to SuccessFactors.
“In the SAP Universe, SuccessFactors is no longer really new, but integration in perfect ERP / ECC 6.0 (E2E) processes has not been successful to date. “We are working on it and know exactly about our deficits,” – E3
SuccessFactors was acquired in 2011 — how can we still be discussing integration deficits in 2019?
They even invested in Ticket-Web: A ticket system for sports and entertainment. This is because ticketing systems are……naturally connected to ERP?
SAP has a strategy for all of these applications. Follow me on Twitter and be informed when we figure out what it is.
The Strategy is Everything
The one-stop shop for everything model, as proposed by SAP and so many SAP consulting firms?
How is IBM doing with this model?
SAP spent $10 Billion on Qualtrics and Callidus to go after the CRM market and integrate back-office ERP with front office apps and upgrade hundreds of thousands of ECC customers to S/4 by 2025 and become the best database in the world and the best cloud platform and the best AI and make the best vertical apps in specific industries to compete with HP in telecom and Bosch in IIOT.
And that is a lot of “ands.”
However, Volkswagen Group and Amazon Web Services just announced they are developing the Volkswagen Industrial Cloud together.
- Where was SAP when this happened?
- What about the SAP Cloud that SAP has spent so much time promoting?
- How likely is it that SAP pitched SAP Cloud to VW for this initiative and lost this opportunity to AWS (hint..very)
VW is a German company and SAP is right around the corner and they have a long-standing relationship. Why did VW reach out to far geographies when they can’t see opportunities in auto manufacturing inside Germany?
SAP poses as a cloud provider, but they really aren’t one. They are a cloud buyer.
SAP feels they need to try to maintain the illusion of being a cloud provider because their cloud strategy for cloud services is to coerce (often through broadscale application discounts) customers to buy cloud services through them. This is so SAP can upcharge the actual cloud services providers as we covered in How to Understand SAP’s Cloud Upcharge on AWS Storage.
This is ultimately a short term strategy. But to pull it off, SAP will continue to pose as a cloud services provider, so this is what they will do. As with Oracle, there will be a lot of discussion around the cloud, but not much cloud.
As for SAP’s SaaS acquisitions, none of them is important to SAP’s strategy or to their long term viability.
The Problem: A Lack of Fact-Checking of SAP
There are two fundamental problems around SAP. The first is the exaggeration of SAP, which means that companies that purchased SAP end up getting far less than they were promised. The second is that the SAP consulting companies simply repeat whatever SAP says. This means that on virtually all accounts there is no independent entity that can contradict statements by SAP.
Being Part of the Solution: What to Do About SAP
We can provide feedback from multiple SAP accounts that provide realistic information around SAP products — and this reduces the dependence on biased entities like SAP and all of the large SAP consulting firms that parrot what SAP says. We offer fact-checking services that are entirely research-based and that can stop inaccurate information dead in its tracks. SAP and the consulting firms rely on providing information without any fact-checking entity to contradict the information they provide. When SAP or their consulting firm are asked to explain these discrepancies, we have found that they further lie to the customer/client and often turn the issue around on the account, as we covered in the article How SAP Will Gaslight You When Their Software Does Not Work as Promised.
If you need independent advice and fact-checking that is outside of the SAP and SAP consulting system, reach out to us with the form below or with the messenger to the bottom right of the page.
Financial Bias Disclosure
Neither this article nor any other article on the Brightwork website is paid for by a software vendor, including Oracle, SAP or their competitors. As part of our commitment to publishing independent, unbiased research; no paid media placements, commissions or incentives of any nature are allowed.
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