Executive Summary SAP and Oracle have tremendous profit margins on their support. However, how do their support margins compare to international drug cartels? Find out in this article. Text Introduction SAP and Oracle have virtually an identical support model, with an identical profit margin on their support. You will learn about the approximate margin of…
Executive Summary SAP and Oracle extract high support costs from their customers. SAP and Oracle also receive extremely high margins for this support. Video Introduction: The Amazing Support Percentage of Revenues for SAP & Oracle Text Introduction (Skip if You Watched the Video) SAP and Oracle are very aggressive in promoting how well they are…
Executive Summary ASUG wrote a strange explanation for SAP support money should be used. We review ASUG’s accuracy. Video Introduction: ASUG’s Strange View of How SAP Support Fees Should Be Spent Text Introduction (Skip if You Watched the Video) It is interesting to find what ASUG believes SAP support fees should be used for. In…
Executive Summary Indirect access is triggered by specific behaviors on the part of the customer. Sharing information with SAP is a double-edged sword in that it opens the customer to more liability. Video Introduction: How to Use Outsourced Support to Gain Privacy from SAP Text Introduction (Skip if You Watched the Video) Brightwork Research &…
Executive Summary SAP’s support has been eviscerated in an attempt to maximize its margin. What can be done about the SAP support conundrum? Video Introduction: What to do About SAP’s Declining Support Text Introduction (Skip if You Watched the Video) SAP’s support has been in a long-term decline for many years. SAP has strip-mined the…
Executive Summary SAP outsourcing its support to low-cost countries with English as a second language has significantly degraded SAP support. SAP is reaping an enormous support margin but providing inferior quality support. Introduction SAP’s support has dramatically degenerated, with low-skilled support personnel and ever-increasing margins. SAP support resources are trained to gaslight customers, so they…