Executive Summary Since SAP introduced S/4HANA, it stated it would stop supporting ECC by 2025. SAP reversed this deadline, precisely as we predicted. Introduction Ever since SAP announced the 2025 end of support for ECC, it has been using this as a hammer against customers to get them to move to S/4HANA. This deadline and…
Executive Summary SAP has had a long-term arrangement where it allows partners to take first level support. With its Cloud Extension program, SAP is changing this arrangement for many SAP partners. Video Introduction: How SAP is Cutting Some of Its Partners Out of the SAP Support Business Text Introduction (Skip if You Watched the Video)…
Executive Summary All of the providers of Oracle support are very aggressive about providing the best option in the market. We cover the options for Oracle support. Introduction Oracle usually presents Oracle Support as the only option for customers. And Oracle uses a wide variety of pressure tactics and false information to prevent customers from…
Executive Summary All of the providers of Oracle support are very aggressive about providing the best option in the market. This is our Oracle Support rating across the most critical criteria for support. Introduction Oracle normally presents Oracle Support as the only option for customers. And Oracle uses a wide variety of pressure tactics and…
Executive Summary All of the providers of Oracle support are very aggressive about providing the best option in the market. This is our Oracle Support rating across the most critical criteria for support. Introduction Oracle normally presents Oracle Support as the only option for customers. And Oracle uses a wide variety of pressure tactics and…
Executive Summary SAP and Oracle have large support margins that they hide from customers. This support margin is the secret to understanding the revenue model of these two vendors. Introduction The SAP and Oracle revenue models are highly based on support. SAP and Oracle have remarkably similar support strategies and revenue models. First, they both…
Executive Summary SAP and Oracle have engaged in a concerted effort to strip out value from the base support level. This means that the actual support cost for SAP and Oracle have dramatically increased. Video Introduction: How SAP and Oracle Stripped the Value from 22% Support Text Introduction (Skip if You Watched the Video) When…
Executive Summary SAP support is rarely discussed, but the reality of SAP support is far different from what is promised by SAP and their consulting partners. What are the massive hidden costs imposed by using SAP support? Paying 22%+ for SAP support, and do you still have employees feeling like this? Video Introduction: How to…
Executive Summary CIO magazine proposes something that is never stated, that SAP’s support costs should be declining, not increasing. How accurate is this CIO article? Introduction In the article Why SAP’s ERP Maintenance Prices Should Be Going Down — Not Up in CIO, some interesting points were brought up about the cost of SAP’s support….
Executive Summary SAP has a specific strategy for flip-flopping on support. This strategy is to move customers down the desired pathway. Introduction This article will expose one of the primary ways that SAP pushes its customers to move to new products. Our References for This Article If you want to see our references for this…