SAP's Accuracy

How Accurate Was SAP on S/4HANA’s Go Live Numbers?

Executive Summary

  • For years SAP has made exaggerated proposals about S/4HANA go live numbers.
  • In this article, we review the accuracy of this claim. 

What SAP Said About on SAP S/4HANA’s Go Live Numbers

SAP has been exaggerating both the sales of S/4HANA and the go-lives for S/4HANA since S/4HANA was introduced. These exaggerations are released quarterly as we covered in the article Inaccuracies in SAP’s Q2 2017 Earnings Call and in the article How SAP Mislead Analysts on the Q1 2017 Call.

See our references for this article and related articles at this link.

The Truth About SAP S/4HANA’s Go Live Numbers

SAP has a tough time explaining why the number of go-lives is such a small percentage of the number of S/4HANA “customers.” The number of S/4HANA “customers” is inflated by SAP offering S/4HANA either for free or at huge discounts or forced purchases based upon indirect access claims, as we cover in the article How SAP Controls Perceptions with Customer Numbers.

The number of S/4HANA go-lives is significantly exaggerated by the fact that so many companies have tried and failed to get S/4HANA to work. That means the companies did invest in S/4HANA implementations, but failed or stopped the implementation. This is explained in great detail in the research A Study into S/4HANA Implementations.

The reason for these problems is simple — S/4HANA is being implemented before it is ready because S/4HANA was released far too early.

Conclusion and Calculation

SAP receives a 20% accuracy rating on S/4HANA purchases (that is “customers”) and how many customers that have purchased S/4HANA are live.

Link to the Parent Article

This is one of many research articles on a specific topic, that support a larger research calculation. For the overview of the research calculation for all of the SAP topics that were part of the study, see the following primary research A Study into SAP’s Accuracy.