About Our Research

Executive Summary

  • We offer unique information on enterprise software with unmatched accuracy and accuracy measurement.
  • Our model is based upon complete independence as well as first-hand experience.

Unique Information on Enterprise Software

Have you noticed how difficult it is to get accurate information on enterprise software? There is significant censorship in enterprise software. In many cases, we publish information that cannot be published anywhere else. The more we have analyzed the information providers in the IT space, the more we have uncovered financial bias. It is close to impossible to find information or advice that is without commercial bias.

This has been a continual philosophy to write from the perspective of implementation. Real life implementation is always less ideal than simply what an application is theoretically capability. This makes us, in our view at least, the most realistic outlets of information on enterprise software. While most other sources of information are strongly tilted for the larger software vendors, we treat every vendor the same regardless of their size.

Who is Shaun Snapp and What is Brightwork?

Shaun Snapp the founder and Managing Editor of Brightwork Research & Analysis. He gradually morphed into performing research into SAP through the smaller scale verification that was required for his customers on SAP projects, where one has to find out what functionality can be relied upon, what a new release means for implementation, what parts of SAP need to augmented with outside applications, etc..

Shaun cover SAP topics at a level of detail below most public sources such as…

► Which SAP applications and areas of functionality are usable and which aren’t?
► What are the implications of buying and using HANA and S/4?
► Indirect access issues with SAP.
► Is the SAP information presented to you by outside parties likely to be true?
► Where is SAP going in the future + how do things fit together?

Where it is extremely unusual to find objective analysis of SAP, Brightwork does. Brightwork is one of the only completely independent sources of information on SAP. And this research is normally at much greater depth than other research published on SAP.

Brightwork’s Independence

Brightwork Research & Analysis performs the most in-depth research into SAP that exists anywhere. We research SAP topics ranging from HANA to SAP’s TCO and best practice claims. Our large network of SAP sources, in addition to the first-hand experience with SAP, allows us to produce original research that entities like Gartner or Forrester cannot (will not?) do.

Brightwork publishes information that is often not complementary to SAP. Now if an entity publishes positive information about SAP, even if it is false (as it usually is) then it will typically pass without commentary. However, if the information is negative, or just not in line with SAP’s marketing’s take on SAP, then questions are often surfaced (by those that work for SAP or benefit from SAP) as to a nefarious alternative motive.

Two options brought up include:

  • Is Shaun a disgruntled ex-SAP employee?
  • Is Oracle a paid employee?

Shaun never worked for SAP. Shaun has been working in SAP as a consultant since 1997 and for roughly 1/2 that time as an independent consultant. This is a primary way that Brightwork’s research is different from virtually any other IT analyst — that is Shaun Snapp has first had experience turning the wrenches of SAP. Brightwork began as SCM Focus, which was entirely a website around the technical configuration of SAP. We change our name when our research extended into SAP overall — offering the most honest coverage of areas ranging from HANA and S/4HANA to indirect access. It was the observation of the chasm between the reality of SAP projects and the SAP marketing presentation that motivated the course of producing publicly consumed independent research.

Does Brightwork Take Income from Any Vendor?

Neither Shaun nor Brightwork have ever received any money from Oracle (or any other vendor) and Brightwork has been repeatedly critical of Oracle as in the article How Real is Oracle’s Autonomous Database? and How Accurate Are Oracle’s Criticisms of Rimini Street? And SAP and Oracle are not the only entities we critique, as the article Gartner’s Disastrous Advice on Mainframes.

Part of what we do is fact check major entities, and that puts us in opposition to them when they publish information that we find inaccurate. On several occasions, we have written positive articles about AWS such as the article How Oracle is Lying About AWS Internal Data Centers. And as soon as we did this, we were asked by an Oracle representative to declare whether we were paid by AWS (we aren’t). Curiously, Gartner, which takes in around 1/3 of their $5.1 billion in revenue from vendors does not seem to face many open questions on forums as to whether they take money from vendors.

Wouldn’t it be nice to take in roughly $1.7 billion in vendor fees, and also not have your integrity or bias challenged?

Our Accuracy in Predicting SAP

We have a 10-year history of providing information about SAP with no funding from any software vendor. This has lead to the most accurate history of SAP prediction anywhere and can be verified at A Study into the Accuracy of SAP. (accuracy is improved when one is not paid by SAP to write articles). We also have measured the accuracy of surrogates for SAP such as A Study into John Appleby’s HANA Accuracy. and A Study into Mark Chaflen’s Accuracy on S/4HANA and SOH. As far as we can tell, we are the only entity in this space that measures other entities on the basis of accuracy.

  • Not Gartner, not Forrester, not IDC, not Deloitte, and indeed not IT media entities can compare to Brightwork’s accuracy.
  • We commonly critique and outright lampoon the “analytical work” of media entities ranging from Fortune to IDC as to their SAP coverage accuracy.

And this gets to the principle of Brightwork.

The Principle of Brightwork as Evidence-Based

Brightwork is based upon the principle of providing accurate information on SAP and other IT related topics, no matter what the outcome and whether that information is “positive” or “negative.”

In our view, the information commonly available from both SAP and SAP surrogates (those that make money from SAP, Deloitte, Accenture, Gartner, Forrester) is of very low quality. SAP and their surrogates provide “negative information” all the time. It is both information designed to get companies to make decisions that are against their interests as well as information that is both false and designed to take business away from the competition.

Therefore, what is “positive” or “negative” is dependent upon one’s perspective. The “positive” declaration of one course of action is necessarily a negative statement towards other sources of action.

SAP and SAP consulting firms hide important information from prospects and sell applications and implementations based upon their revenue needs rather than customer needs. This explains why there is so much waste in the SAP market.

We perform all types of research which illuminates things that very few people know. But to do so, it means following the evidence rather than working from the hypothesis and then trying to find information to so support it.

Hopefully, this answers questions as to why Brightwork provides the type of research and coverage that we do.

If you have any other questions about this or other topics feel free to reach out to us.

How We Arrive At Out Information on Enterprise Software

  • Primary research such as our detailed studies into TCO, the riskiness of various implementation types, ERP versus non-ERP solution strategies, etc..
  • Reviewing academic research literature.
  • Interacting with software vendors in one of the most distinct ways possible.

We get out storylines that do not have other ways of getting out through the normal channels.

Our Focus

  • We cover a broad range of supply chain software, business analytics, supply chain aspects of ERP and bill of material management software.
  • Our areas of concentration can be seen at our main home page.
  • If you have any comments or questions, please contact us at the email provided.

Hiring Brightwork

Brightwork publishes a large amount of information on our website. However, we offer private research as well as advisement. Why not leverage the most extensive and honest research source on SAP to get the best possible value from SAP?

For more details contact us at:

Brightwork Research

  • Interested in Our Research?

    The software space is controlled by vendors, consulting firms and IT analysts who often provide self-serving and incorrect advice at the top rates.

    • We have a better track record of being correct than any of the well-known brands.
    • If this type of accuracy interests you, contact us and we will be in touch.