References for Brightwork SAP Support Articles

Executive Summary

  • These are the references that were used for our SAP Support articles.

Learn why so few entities in the IT space include references in their work. 


This is the reference list for the SAP Support articles, as well as interesting quotes from these references at Brightwork Research & Analysis.

Reference #1: Article Titled:

SAP’s Orwellian Memory Hole: The Response to the 2025 SAP ECC Support Deadline Extension

Reference #2: Article Titled:

SAP Reverses its Cynical 2025 ECC Support Deadline




We found some interesting quotations in this article around support.

Fifty-three percent intend to keep SAP running “at least until 2025” and 26 percent will do so “beyond 2025”. That’s possibly due to the poor service that SAP gives its customers (at least, those surveyed by Rimini Street), with a miserly 5 percent only stating that the support fees paid to SAP were “well worth the value we receive.” When asked “What are your biggest challenges with SAP support today?”, 20 percent complained that SAP responded that they should solve the problem by applying a support patch or update. Many SAP implementations are deliberately not updated or patched due to the bespoke nature of their installations either breaking or preventing the update. With the average cost of a re-implementation of SAP Business Suite 7/ECC 6.0 to SAP S/4HANA at over US$30 million, and allegedly variable quality in expensive help and support, no small wonder that many are treading water, and intend to continue doing so well after 2025. The issue experienced by SAP is one that any software development company will attest to: making 30 bespoke installations of a single piece of software effectively means supporting 30 different apps.


Reference #3: Article Titled:

How SAP is Cutting Some of Its Partners Out of the SAP Support Business

Reference #4: Article Titled:

How to Not Waste Money on Oracle and SAP Support

Reference #5: Article Titled:

How SAP and Oracle Stripped the Value from 22% Support


Reference #6: Article Titled:

How to Understand The Real Story with SAP Support

6 out of 10 Customers Would Not Buy SAP Again, Nucleus Research, June 2016.


Reference #7: Article Titled:

How Accurate Was CIO on SAP Support Needing to Go Down—-not-up.html

Reference #8: Article Titled:

How to Understand The Art of the SAP Support Flip Flop

Reference #9: Article Titled:

How do SAP and Oracle’s Support Profit Margins Compare to Pablo Escobar?



The CIA’s response to involvement in the Golden Triangle.

“The CIA made its own internal inquiries of its staff and clients in Laos concerning the drug trade, but never denied the essential allegation. Rather, the CIA took the position that trading in opium was legal in Laos until 1971. The CIA explained that opium served the isolated Lao hill tribes as their sole cash crop and that opium was one of the few medicines available in the primitive living circumstances.” – Wikipedia

How the CIA protected airstrips in the arms for cocaine triangle in the Columbia and Nicaragua.

“In Costa Rica, when the war against Nicaragua’s Sandinista government was at its peak and cocaine was beginning to pour into the United States, the DEA attaché wanted to place cameras at clandestine airstrips from which he suspected drugs were being flown to the United States. The CIA resident gave him a list of airstrips on which he was not to place cameras. They were the strips into which the CIA was flying arms for the contras. Some were also strips from which the DEA agent suspected drugs were being flown to the United States.” – New York Times

Reference #10: Article Titled:

How SAP Exposed its Own Support Monopoly in the Oracle TomorrowNow Lawsuit

Reference #11: Article Titled:

The Amazing Support Percentage of Revenues for SAP & Oracle

ERP in Clouds or Still Below, Journal of Systems and Information Technology – Mar 4 2014.


Reference #12: Article Titled:

ASUG’s Strange View of How SAP Support Fees Should Be Spent

Reference #13: Article Titled:

How to Use Outsourced Support to Gain Privacy from SAP

Roberto Sacco, Alexa Bona, Derek Prior, Lori Samolsky, SAP Indirect Access License Fees Can Be Significant and Unexpected,  31 July 2014

Bill Ryan, Roberto Sacco, Derek Prior, Lori Samolsky, Customers Must Resolve SAP Indirect Access Risk When Investing in SAP Functionality, April 5, 2017