Search Results for: consulting-firm

  • The Top Open Source Ticketing System Analysis Complications

    ByPrimary Researcher

    … the company is ready for helpdesk or ticketing software. And of course, if the software vendor recommends the advisor, then the advisor will simply recommend that specific vendor’s ticketing system. It is really just that simple. An open source ticketing system will very rarely be recommended because of this. Consulting firms normally align with commercial vendors as commercial vendors then hand over the implementation business. That is the normal trade that creates a partnership between the IT consulting firm and the vendor.
    Complication #2: Not Evaluating the Claims of Vendors in This Area
    Ticketing system software was developed to …

  • The Top Happyfox System Analysis Complications

    ByPrimary Researcher

    … if the software vendor recommends the advisor, then the advisor will simply recommend that specific vendor’s ticketing system. It is really just that simple.
    Happyfox will very rarely be recommended because, while popular, Happyfox does not have an extensive partner ecosystem like some of the other help desk vendors. Consulting firms normally align with vendors then hand over the implementation business. That is the normal trade that creates a partnership between the IT consulting firm and the vendor. However, this has absolutely nothing to do with the right software for the requirements of a company.
    Complication #2: Not Evaluating …

  • The Top OSTicket System Analysis Complications

    ByPrimary Researcher

    … state that the company is ready for helpdesk or ticketing software. And of course, if the software vendor recommends the advisor, then the advisor will simply recommend that specific vendor’s ticketing system. It is really just that simple. OSTicket will very rarely be recommended because OSTicket is open source. Consulting firms normally align with commercial vendors as commercial vendors then hand over the implementation business. That is the normal trade that creates a partnership between the IT consulting firm and the vendor.
    Complication #2: Not Evaluating the Claims of Vendors in This Area
    Ticketing system software was developed to …

  • The Top Oracle ERP Analysis Complications

    ByPrimary Researcher

    … say there are no good cloud ERP systems, but the ERP vendor, IT implementation, and software selection advisor tend to gloss over these details. That is, the Oracle ERP cloud analysis that the customer pays for will tend to minimize this issue. Some IT consulting firms offer ERP cloud analysis services, which is, of course, ludicrous. One cannot rely on an ERP cloud analysis from a firm with a financial bias to either sell that cloud ERP system or win the cloud ERP implementation business. However, software buyers are routinely tricked by these offers.
    Specific Issue: Upgrade Implications of …

  • The ERP Software Development Mistakes Made by Companies

    ByPrimary Researcher

    … delude the customer into thinking that there will be far less software development required of an ERP system than there will be in practice.
    There are several reasons for this.

    The ERP vendor will, without fail, overstate how much of a match their functionality is for the requirements as they are trying to sell an ERP system.
    The IT consulting firm is essentially a proxy for the ERP vendor and will agree with the sales information that they provide to the prospect.

    The point is to get the customer to buy and then worry about dealing with the repercussions …

  • The ERP Development Mistakes Made by Companies

    ByPrimary Researcher

    … thinking that there will be far less development required of an ERP system than there will be in practice.
    There are several reasons for this.

    The ERP vendor will, without fail, overstate how much of a match their functionality is for the requirements as they are trying to sell an ERP system.
    The IT consulting firm is essentially a proxy for the ERP vendor and will agree with the sales information that they provide to the prospect.

    The point is to get the customer to buy and then worry about dealing with the repercussions of these false claims later …

  • The ERP Customization Mistakes Made by Companies

    ByPrimary Researcher

    … into thinking that there will be far less customization required of an ERP system than there will be in practice.
    There are several reasons for this.

    The ERP vendor will, without fail, overstate how much of a match their functionality is for the requirements as they are trying to sell an ERP system.
    The IT consulting firm is essentially a proxy for the ERP vendor and will agree with the sales information that they provide to the prospect.

    The point is to get the customer to buy and then worry about dealing with the repercussions of these false claims …

  • Who Are Gartner's Competitors in the IT Analyst Space?

    ByPrimary Researcher

    … is a faux research entity that makes up its findings and has massive financial conflicts. The IT industry is generally petrified of Gartner and only publishes complementary information about them. The article below is very different.

    First, it is published by a research entity, not an unreliable software vendor or consulting firm that has no idea what research is. 
    Second, no one paid for this article to be written, and it is not pretending to inform you while being rigged to sell you software or consulting services as a vendor or consulting firm that shares their ranking in some Gartner …

  • The Top ERP Analysis Complications

    ByPrimary Researcher

    … firms is to get the customer to buy and then worry about dealing with the repercussions of these false claims later. Once the customer begins implementation, they are locked in to continue, so there is virtually no negative business from the perspective of either the ERP vendor or the IT consulting firm about misrepresenting the coverage.
    One of the worst situations is where the ERP vendor ends up prescribing the development language and environment. This is how SAP does things, and they state they require customers to use their proprietary language called ABAP. This simply pulls the customer into more …

  • The Top Evaluation of ERP System Complications

    ByPrimary Researcher

    … firms is to get the customer to buy and then worry about dealing with the repercussions of these false claims later. Once the customer begins implementation, they are locked in to continue, so there is virtually no negative business from the perspective of either the ERP vendor or the IT consulting firm about misrepresenting the coverage.
    One of the worst situations is where the ERP vendor ends up prescribing the development language and environment. This is how SAP does things, and they state they require customers to use their proprietary language called ABAP. This simply pulls the customer into more …