Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition Support is a critical measurement of any software vendor. They are the horse’s mouth on the software after the implementation is live; they have resources with many years of…
Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition There are enormous differences between various software vendors in terms of their level of bureaucracy. As companies enlarge, they generally become more bureaucratic, and their efficiency goes down. They make…
Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition Software vendors go through a lifecycle where they are small and innovative. They then tend to calcify and become more marketing and financially driven entities, while their development productivity…
IT Santa Clause Syndrome Christmas is a time of year when people buy gifts for others. While it sounds quite nice, the author Joel Waldfogel in his book Scroogenomics points out that Christmas is a time of incredible waste because the purchaser does not typically know what the people they are buying gifts for want….
Executive Summary Oracle has the most aggressive sales model in enterprise software, and it is highly negative for its customers. We refer to the Oracle Sales Model to describe problematic sales in other vendors. The Oracle Software Sales Model Oracle maintains a hyper-aggressive and deeply embedded software sales culture of factual misrepresentation, which unfortunately infects…
Introduction Process industry manufacturing is the type of manufacturing environment that manufactures products that cannot be disassembled to their components. The products manufactured by other types of manufacturing environments—discrete and continuous—can be disassembled. Most software is designed around discrete manufacturing, and most books and consultants also speak from the perspective of discrete manufacturing. Manufacturing accounting,…
Background on IT Support Staffing We calculate our TCO for different applications by applying seven different categories of support load, with each category having its own ratio (which is also adjusted for other factors such as whether the application is delivered as on-premises or through SaaS). These categories are as follows. Light Support Medium Support…
Introduction It is commonly stated that tier 1 ERP systems are very advantageous, particularly for large buyers. One of the reasons that are often presented is that using both tier 2 ERP systems as well as other applications from the same software vendors saves buyers money. And in fact, that while it is well recognized…
Introduction It is commonly stated that tier 1 ERP systems are very advantageous, particularly for large buyers. One of the reasons that are often presented is that using both tier 2 ERP systems as well as other applications from the same software vendors saves buyers money. And in fact, that while it is well recognized…
Executive Summary This is an interactive project planning calculator for Infor Lawson. How it Works Fill out the form below for your project planning estimate. The form does not have a “beginning or end.” The form is constantly calculating, so feel free to make constant changes and the application will auto-adjust. Details Vendor Name: Infor…