Search Results for: gartner

  • The Top Happyfox System Analysis Complications

    ByPrimary Researcher

    … is ready for helpdesk or ticketing software. And of course, if the software vendor recommends the advisor, then the advisor will simply recommend that specific vendor’s ticketing system. It is really just that simple.
    Happyfox will very rarely be recommended because, while popular, Happyfox does not have an extensive partner ecosystem like some of the other help desk vendors. Consulting firms normally align with vendors then hand over the implementation business. That is the normal trade that creates a partnership between the IT consulting firm and the vendor. However, this has absolutely nothing to do with the right software …

  • The Top OSTicket System Analysis Complications

    ByPrimary Researcher

    … will simply recommend that specific vendor’s ticketing system. It is really just that simple. OSTicket will very rarely be recommended because OSTicket is open source. Consulting firms normally align with commercial vendors as commercial vendors then hand over the implementation business. That is the normal trade that creates a partnership between the IT consulting firm and the vendor.
    Complication #2: Not Evaluating the Claims of Vendors in This Area
    Ticketing system software was developed to allow the tracking and management of support tickets. Ticket system software means being able to control and perform a detailed analysis of one’s …

  • The Top Coupa Procurement Analysis Complications

    ByPrimary Researcher

    … these companies can be objective about Coupa. They all have consulting groups that as soon as a procurement software analysis is commissioned, begin pushing for the customer to buy and implement Coupa. Some of these companies are Indian consulting firms, which means that Coupa has no standards for who it partners with and does not put its customer’s interests very high. Companies that have these types of partners only care about sales. 
    Complication #2: Not Questioning The Assertions of Vendors and Consulting Firms
    Procurement software came about because of the shortcomings of ERP systems and to provide for enhancements …

  • The Top Purchase Order Software Analysis Complications

    ByPrimary Researcher

    … them. If the advisor does not repeat these assertions, they can stay goodbye to any partnership and therefore deal flow that they receive from software vendors.
    Listening to Whom on Procurement Software?
    Software Advice has coverage of purchase order software. However, they mix in ERP systems like SAP S/4HANA and Microsoft Dynamics, which should not be in that category, most likely because of the influence of these vendors over Software Advice. Remember, most of these online advisory websites like G2Crowd serve as marketing front ends for vendors and are compensated by generating leads.
    And it’s not just …

  • The Top Coupa Software Analysis Complications

    ByPrimary Researcher

    … these companies can be objective about Coupa. They all have consulting groups that as soon as a procurement software analysis is commissioned, begin pushing for the customer to buy and implement Coupa. Some of these companies are Indian consulting firms, which means that Coupa has no standards for who it partners with and does not put its customer’s interests very high. Companies that have these types of partners only care about sales. 
    Complication #2: Not Questioning The Assertions of Vendors and Consulting Firms
    Procurement software came about because of the shortcomings of ERP systems and to provide for enhancements …

  • The Top Purchasing Software Analysis Complications

    ByPrimary Researcher

    … they can stay goodbye to any partnership and therefore deal flow that they receive from software vendors.
    Listening to Whom on Procurement Software?
    Software Advice has coverage of purchasing software. However, they mix in ERP systems like SAP S/4HANA and Microsoft Dynamics, which should not be in that category, most likely because of the influence of these vendors over Software Advice. Remember, most of these online advisory websites like G2Crowd serve as marketing front ends for vendors and are compensated by generating leads.
    And it’s not just the advisory firms. We reviewed all of the top articles …

  • The Top Procurement Software Analysis Complications

    ByPrimary Researcher

    … assertions, they can stay goodbye to any partnership and therefore deal flow that they receive from procurement software vendors.
    Listening to Whom on Procurement Software?
    Software Advice has coverage of procurement software. However, they mix in ERP systems like SAP S/4HANA and Microsoft Dynamics, which should not be in that category, most likely because of the influence of these vendors over Software Advice. Remember, most of these online advisory websites like G2Crowd serve as marketing front ends for vendors and are compensated by generating leads.
    And it’s not just the advisory firms. We reviewed all of the …

  • The Top SFA Software Analysis Complications

    ByPrimary Researcher

    … invariably just have these unproven assertions repeated back to them. If the advisor does not repeat these assertions, they can stay goodbye to any partnership and therefore deal flow that they receive from CRM/SFA software vendors.
    Listening to Whom on SFA?
    One of the worst pages on sales force automation is from Microsoft and can be seen here.
    In addition to just being weak and generic content, it proposes Microsoft Dynamics SFA Software, which is not a remotely competitive offering. However, this does not stop Microsoft from having one of the highest-ranked articles on SFA, according to …

  • The Top CRM SFA Analysis Complications

    ByPrimary Researcher

    … unproven assertions repeated back to them. If the advisor does not repeat these assertions, they can stay goodbye to any partnership and therefore deal flow that they receive from CRM/SFA software vendors.
    Listening to Whom on SFA?
    One of the worst pages on sales force automation is from Microsoft and can be seen here.
    In addition to just being weak and generic content, it proposes Microsoft Dynamics CRM SFA, which is not a remotely competitive offering. However, this does not stop Microsoft from having one of the highest-ranked articles on SFA, according to Google.
    And it’s …

  • The Top Sales Force Automation Analysis Complications

    ByPrimary Researcher

    … unproven assertions repeated back to them. If the advisor does not repeat these assertions, they can stay goodbye to any partnership and therefore deal flow that they receive from CRM/SFA software vendors.
    Listening to Whom on SFA?
    One of the worst pages on sales force automation is from Microsoft and can be seen here.
    In addition to just being weak and generic content, it proposes Microsoft Dynamics CRM SFA, which is not a remotely competitive offering. However, this does not stop Microsoft from having one of the highest-ranked articles on SFA, according to Google.
    And it’s …