The Brightwork Research SAP SCM Expert Witness Lawsuit Support
… lawsuit. This is the agreement between SAP and their consulting partners, even if many of the issues are related to SAP’s software and to inaccurate claims made by SAP’s sales force.
The focus of these litigations is figuring out what was proposed by both SAP and the SAP consulting firm and what actually happened during the implementation.
SAP’s business model is to lock in customers to buy more SAP products. One area they lock in customers is also with support, which ends up delivering inferior value as we cover in the article Amazing Support Percentage Revenues of …