Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition Applications that rank high in usability have users naturally gravitate to them. They require less training and are easier inherently to understand and troubleshoot when things go wrong. Highly…
Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition This score is related to the implement ability score – but looks at longer-range factors. Applications differ drastically based on maintainability – and the maintainability of an application significantly…
Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition Enterprise software vendors differ greatly in their sales approach, how they motivate and compensate salespeople, how well their salespeople know the application, how much their market is saturated versus the number…
Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition The extensive software vendors tend to outsource most of their consulting – in exchange for being recommended by the major software vendors. Therefore, the role of the implementation consultant for…
Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition Support is a critical measurement of any software vendor. They are the horse’s mouth on the software after the implementation is live; they have resources with many years of…
Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition There are enormous differences between various software vendors in terms of their level of bureaucracy. As companies enlarge, they generally become more bureaucratic, and their efficiency goes down. They make…
Usage Part of the Brightwork Research & Analysis enterprise software risk model, and a criterion of software measurement and part of the Software Selection Package. Definition Software vendors go through a lifecycle where they are small and innovative. They then tend to calcify and become more marketing and financially driven entities, while their development productivity…
IT Santa Clause Syndrome Christmas is a time of year when people buy gifts for others. While it sounds quite nice, the author Joel Waldfogel in his book Scroogenomics points out that Christmas is a time of incredible waste because the purchaser does not typically know what the people they are buying gifts for want….
Executive Summary Oracle has the most aggressive sales model in enterprise software, and it is highly negative for its customers. We refer to the Oracle Sales Model to describe problematic sales in other vendors. The Oracle Software Sales Model Oracle maintains a hyper-aggressive and deeply embedded software sales culture of factual misrepresentation, which unfortunately infects…
Introduction Process industry manufacturing is the type of manufacturing environment that manufactures products that cannot be disassembled to their components. The products manufactured by other types of manufacturing environments—discrete and continuous—can be disassembled. Most software is designed around discrete manufacturing, and most books and consultants also speak from the perspective of discrete manufacturing. Manufacturing accounting,…