Search Results for: gartner

… Microsoft Dynamics CRM. We found it strange that this could be the case since this following quotation was taken from the report on SugarCRM.
A key weakness of the solution, however, is that it provides very limited support for the broader range of CRM capabilities, including analytics, customer data management, partner channel management, eCommerce, and field service.
In one of the most rapidly expanding categories of enterprise software, where the footprint is continually expanding, SugarCRM cannot keep up with the leaders regarding where the category is going. The nice thing is that CRM systems are one of the easiest categories …

… CRM for fast integration with AppExchange partners, but Salesforce’s infrastructure and integration capabilities are some of the strongest in enterprise software – and this allows Salesforce CRM to integrated quickly and efficiently to other non-Force.com applications. Interestingly, integrations to other applications on the AppExchange are not as complete as most customers are lead to believe. We hesitate to call the provided integration a starter kit, but in many cases, additional integration will be required.
The next stage of CRM is to add marketing platform functionality as well, and this is not a strength for Salesforce.
Unfortunately, Salesforce …