Search Results for: gartner

… solutions as cost-effectively as possible and with minimal technical risk. Curbing total cost of ownership and accelerating return on investment are important ways in which to achieve this goal.”
And here SAP does it again, but also this time roping in the topic of ROI, something that SAP feels comfortable proposing that it lowers, but which it never calculates.
On Solution Manager
“With SAP Solution Manager, SAP has created a completely new way of collaborating effectively with customers and partners. SAP Solution Manager’s primary goal is to provide SAP customers and optimum support during the implementation, go …

Executive Summary

SAP support is rarely discussed, but the reality of SAP support is far different from what is promised by SAP and their consulting partners.
What are the massive hidden costs imposed by using SAP support?

Paying 22%+ for SAP support, and do you still have employees feeling like this?
Video Introduction: How to Understand The Real Story with SAP Support
https://youtu.be/XbJ3xOmSoLk
Text Introduction (Skip if You Watched the Video)
Our work in SAP support comes from our overall research foundation in SAP. This leads us to the inescapable conclusion that canceling SAP support for the …

… applications for many years. Still, it chooses to limit support as a mechanism (or in many cases pretending to limit support) to coerce customers into moving to new products.

The best way to understand SAP is never to be happy with their customers, just staying where they are. They must motivate them to continually spend more money on SAP upgrades, consulting through partners, etc..
One way of keeping away from these threats and manipulation by SAP is to move to third-party support.

… stable, highly profitable and usually predictable Oracle. (emphasis added)” – Seeking Alpha
Monopoly Power Leads to Exhorbinant Profit Margins
For those who would defend SAP or Oracle’s margins, there is a problem. Economists state that excessive profits are evidence of monopoly power. How did Pablo Escobar control 80% of the cocaine distributed and consumed in the US market? He murdered competitors. At one time, Pablo Escobar had 500 sicarios or hitmen working for him. SAP and Oracle use a different approach. They combine a partner ecosystem with constant acquisitions. They also leverage monopolistic control of a core component of …