How to Understand Gartner’s Control Over Vendors
Executive Summary Gartner’s objectivity was called into question in the NetScout case. Gartner controls how information is shared with IT vendors that coerce vendors into paying Gartner. Gartner has a massive influence, but its impact on the enterprise software market is largely negative. Introduction Gartner typically has undiscussed control over vendors. Vendors depend upon Gartner’s…