How to Understand The Poor Quality of SAP Support vs 3rd Party Support
… they are not at any reasonable English level. SAP could have 100% literacy in its support organization, but it prefers not to due to cost. The official position on literacy should be adjusted. Large multinationals are for literacy in their support organizations if it is cheap. They don’t value it if it costs them money (that is the definition of “valuing” something”).
Who Pays the Price for English Communication Limitations of SAP Support?
For SAP, mistranslations are their customers’ problem. Let the customers bear the costs of working with support resources who are still trying to master both …